KRYSTAL PONCE
Albany
Summary
Compassionate Administrative Professional experienced in healthcare and clerical operations. Delivered effective patient care and support through strong communication and organizational skills, thriving in high-volume medical environments. Fostered nurturing environments by managing daily activities and adapting to evolving patient needs.
Overview
19
19
years of professional experience
Work History
Family Caregiver
Luisa George
Albany, NY
08.2022 - 07.2026
- Developed personalized care plans tailored to individual preferences and requirements.
- Provided compassionate care and support to individuals with diverse needs.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Monitored health conditions, promptly reporting changes to healthcare professionals.
- Coordinated transportation for appointments, enhancing access to essential services.
- Fostered positive relationships with clients, promoting emotional well-being and trust.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient well-being.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
Administrative Professional
Latham Medical Group
Latham, NY
11.2015 - 08.2022
- Coordinated patient registration and scheduling to streamline appointment processes
- Patient registration and scheduling
- Insurance verification and billing support
- Medical records management and HIPAA compliance
- Managed high-volume calls and front desk operations to ensure smooth patient flow
- Collaborated with team members to ensure effective communication and project completion. and professional communication
- Managed scheduling and appointment coordination to optimize physician availability.
- Facilitated communication between medical staff and patients, enhancing service delivery efficiency.
- Developed training materials for new administrative staff, improving onboarding processes.
- Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
Administrative Assistant
Miracle-Ear
Rotterdam, NY
06.2010 - 08.2012
- Coordinated patient registration and scheduling to streamline appointment workflow
- Facilitated insurance verification and billing processes to ensure timely reimbursements
- Assisted with patient registration and scheduling
- Managed EMR systems for accurate patient data management and compliance
Grants Finance Assistant
New York State Dept. of Education
Albany, NY
02.2007 - 03.2008
- Managed grant finances to support effective fund allocation
- Coordinated financial reporting with departments to ensure accuracy and transparency
- Ensured compliance with state financial regulations to mitigate risks
Education
Bryant & Stratton College
Albany, NYWest Delaware High School
Manchester, IASkills
- In-Home Assessment
- Care Coordination
- Client Support
- Financial Assistance
- Health Documentation
- HIPAA Compliance
- Care Management
- Call Management
- Client Communication
- Home Care Coordination
- Team Collaboration
- Professional Communication
- MS Office
- Mobility Support
ADDITIONAL INFORMATION
Certifications & Awards, Front Office Associate of the Month
Timeline
Family Caregiver
Luisa George
08.2022 - 07.2026
Administrative Professional
Latham Medical Group
11.2015 - 08.2022
Administrative Assistant
Miracle-Ear
06.2010 - 08.2012
Grants Finance Assistant
New York State Dept. of Education
02.2007 - 03.2008
Bryant & Stratton College
West Delaware High School