Tessa Reyes
Spokane,WA
Summary
My varied background in retail, sales, and caregiving has equipped me with a unique blend of skills centered on exceptional customer service and relationship management. In my sales roles, I developed strong persuasive and communication abilities to close deals and build client loyalty. Simultaneously, my experience in retail taught me to engage with diverse customer groups, actively listen to their needs, and efficiently manage multiple priorities in a fast-paced environment. Furthermore, as a caregiver, I honed my empathy, patience, and problem-solving skills, learning to approach sensitive situations with compassion and make high-stakes decisions under pressure. This collective experience has made me highly adaptable and focused on delivering positive outcomes for every customer, client, or individual I serve.
Overview
11
11
years of professional experience
Work History
Family Caregiver
Consumer Direct Care
Spokane, WA
01.2024 - 06.2024
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Prepared nutritious meals for family members following dietary guidelines.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Developed meaningful relationships with clients through active listening and empathy.
- Improved patient outlook and daily living through compassionate care.
- Transported family members to medical appointments and other errands as needed.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
Tanning Associate
Sunnybunns
Spokane, Washington
01.2016 - 10.2017
- Delivered exceptional customer service by educating clients on tanning products and services.
- Operated tanning equipment efficiently while ensuring compliance with safety protocols.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Monitored equipment functionality, reporting issues for timely maintenance and repairs.
- Maintained inventory accuracy through regular stock checks and organization.
- Ensured cleanliness and sanitation of assigned areas using appropriate cleaning techniques and supplies.
Receptionist/Retail Sales Associate
Weldon Barber
07.2015 - 03.2016
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated communication between departments, facilitating timely information exchange.
- Maintained organized filing systems for documents and records, enhancing retrieval efficiency.
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- helped educate customers on products we sold, always keeping myself educated if any new product came in.
Sales Associate/ Make-up Artist
Mac at Nordstroms
11.2013 - 03.2015
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently, maintaining cash register integrity.
- Applied makeup techniques to enhance client features for various occasions.
- Consulted with clients to determine makeup preferences and desired looks.
- Maintained cleanliness and organization of makeup station and tools.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Some College (No Degree) - Cosmetology
Paul Mitchell The School
09-2013
Skills
- Compassionate caregiving
- Recreational activities
- Behavioral management
- Emotional support
- Adaptive equipment use
- Developmental disability care
- Errand running
- Care plan development
- Physical therapy support
- Home safety assessment
- Transportation assistance
- Meal preparation
- Household management
- Social interaction
- Speech therapy support
- Autism support
- Nutritional planning
- Department reset
- Display setup
- Self-checkout assistance
- Retail store operations
- Sales expertise
- Price tagging
- Product recommendations
- Stock replenishment
- Point of sale systems
- Money handling
- Conflict resolution
- Calm demeanor
- Cash handling
- Store maintenance
- Customer needs assessment
- Stocking and receiving
- Cash drawer balancing
- Stockroom safety procedures
- Gift card management
- Discount application
- Regulatory compliance
- Customer follow-up
- Customer service
- Customer engagement
- Retail merchandising expertise
- Positive and professional
- Returns and exchanges
- Sales goals attainment
- Phone etiquette
- Teamwork and collaboration
- Fashion sense
- Upselling and cross selling
- Data entry
- Reliability and punctuality
- Store opening and closing
- Relationship building
- Sales trends
- Customer assistance
- Friendly and outgoing
- Teamwork
References
References available upon request.
Education and Training
other
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- PCHM - Personal Care Homemaker
- PCA - Personal Care Aide
Accomplishments
- Supervised team of 4-5 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Family Caregiver
Consumer Direct Care
01.2024 - 06.2024
Tanning Associate
Sunnybunns
01.2016 - 10.2017
Receptionist/Retail Sales Associate
Weldon Barber
07.2015 - 03.2016
Sales Associate/ Make-up Artist
Mac at Nordstroms
11.2013 - 03.2015
Some College (No Degree) - Cosmetology
Paul Mitchell The School