Sharee Butler
Kennewick,WA
Summary
Customer service and government support professional with 20+ years of experience across remote call center, healthcare-adjacent, field representative, administrative, and management roles. Proven ability to handle high-volume interactions, protect sensitive information, work independently in remote environments, and maintain professionalism in high-pressure situations.
Overview
25
25
years of professional experience
2005
2005
years of post-secondary education
Work History
Home Health Aide
Consumer Direct Care of Washington (CDWA)
Kennewick, WA
2025.03 - 2025.07
- Provided compassionate in-home care ensuring patient comfort and safety
- Assisted with daily living activities, mobility, and medication reminders
- Accurately documented observations and changes in condition
- Maintained confidentiality and compliance with care standards
Traveling Retail Merchandiser
SAS Retail Services
Richland, WA
2024.07 - 2025.03
- Implemented merchandising plans and store resets across multiple states
- Traveled extensively and worked independently
- Ensured accuracy and compliance with planograms
Dispatcher
RAD Cab
Kennewick, WA
2024.04 - 2024.06
- Answered phones, booked rides, processed payments, and dispatched drivers
- Prepared daily reports and optimized routes
Canvasser (Temporary)
M2W Inc
Pasco, WA
2024.02 - 2024.02
- Visited 125+ homes daily using SalesRabbit application
- Obtained solicitor's license and reported leads to management
Field Interviewer (Temporary)
Westat
Pasco, WA
2022.12 - 2023.08
- Conducted government research surveys and Zoom interviews
- Scheduled participants and handled authorization forms
- Protected PII and completed administrative reporting
Field Interviewer (Temporary)
RTI International
Pasco, WA
2021.11 - 2022.10
- Conducted confidential surveys independently
- Maintained call records, managed time, and safeguarded company funds
Field Representative
U.S. Census Bureau / Dept. of Commerce
Pasco, WA
2021.07 - 2021.09
- Conducted American Housing Survey for HUD
- Visited 35+ homes daily and traveled extensively
- Completed accurate documentation and reports
Customer Service Associate
TTEC
, Remote
2020.10 - 2021.05
- Handled up to 50 inbound calls daily
- Resolved customer issues and documented interactions
- Maintained high customer satisfaction ratings
Enumerator
U.S. Census Bureau
Pasco, WA
2020.07 - 2020.10
- Conducted decennial census interviews
- Protected sensitive personal data
- Prepared accurate case records and reports
Assistant Office Manager
Storageland
Kennewick, WA
2017.10 - 2018.05
- Managed daily operations and multiple locations
- Processed payments, contracts, deposits, and records
- Handled customer service and administrative duties
General Manager
Mocha Motive Espresso
Kennewick, WA
2000.08 - 2016.04
- Managed staff, budgets, operations, and customer relationships
- Improved efficiency, reduced costs, and increased profitability
Night Auditor
La Quinta
Kennewick, WA
2015.10 - 2016.02
- Managed reservations, reports, and nightly audits
- Provided overnight guest services
Education
Rivers Edge High School
Richland, WASome College (No Degree) - Information Technology
Columbia Basin College
Pasco, WASkills
- Customer Service
- Call Center Support
- Remote Work
- Inbound Calls
- Outbound Calls
- High Call Volume Handling
- PII Protection
- Data Privacy
- Public Trust Clearance
- Government Experience
- Federal Contractor Experience
- Documentation
- Data Entry
- Dispatching
- Scheduling
- Conflict Resolution
- De-escalation
- Administrative Support
- Independent Time Management
Timeline
Home Health Aide
Consumer Direct Care of Washington (CDWA)
2025.03 - 2025.07
Traveling Retail Merchandiser
SAS Retail Services
2024.07 - 2025.03
Dispatcher
RAD Cab
2024.04 - 2024.06
Canvasser (Temporary)
M2W Inc
2024.02 - 2024.02
Field Interviewer (Temporary)
Westat
2022.12 - 2023.08
Field Interviewer (Temporary)
RTI International
2021.11 - 2022.10
Field Representative
U.S. Census Bureau / Dept. of Commerce
2021.07 - 2021.09
Customer Service Associate
TTEC
2020.10 - 2021.05
Enumerator
U.S. Census Bureau
2020.07 - 2020.10
Assistant Office Manager
Storageland
2017.10 - 2018.05
Night Auditor
La Quinta
2015.10 - 2016.02
General Manager
Mocha Motive Espresso
2000.08 - 2016.04
Rivers Edge High School
Some College (No Degree) - Information Technology
Columbia Basin College