Sharee Butler
Kennewick,WA
Summary
Customer service and government support professional with 20+ years of experience across remote call center, healthcare-adjacent, field representative, administrative, and management roles. Proven ability to handle high-volume interactions, protect sensitive information, work independently in remote environments, and maintain professionalism in high-pressure situations.
Overview
25
25
years of professional experience
2005
2005
years of post-secondary education
Work History
Home Health Aide
Consumer Direct Care of Washington (CDWA)
Kennewick, WA
03.2025 - 07.2025
- Provided compassionate in-home care ensuring patient comfort and safety
- Assisted with daily living activities, mobility, and medication reminders
- Accurately documented observations and changes in condition
- Maintained confidentiality and compliance with care standards
Traveling Retail Merchandiser
SAS Retail Services
Richland, WA
07.2024 - 03.2025
- Implemented merchandising plans and store resets across multiple states
- Traveled extensively and worked independently
- Ensured accuracy and compliance with planograms
Dispatcher
RAD Cab
Kennewick, WA
04.2024 - 06.2024
- Answered phones, booked rides, processed payments, and dispatched drivers
- Prepared daily reports and optimized routes
Canvasser (Temporary)
M2W Inc
Pasco, WA
02.2024 - 02.2024
- Visited 125+ homes daily using SalesRabbit application
- Obtained solicitor's license and reported leads to management
Field Interviewer (Temporary)
Westat
Pasco, WA
12.2022 - 08.2023
- Conducted government research surveys and Zoom interviews
- Scheduled participants and handled authorization forms
- Protected PII and completed administrative reporting
Field Interviewer (Temporary)
RTI International
Pasco, WA
11.2021 - 10.2022
- Conducted confidential surveys independently
- Maintained call records, managed time, and safeguarded company funds
Field Representative
U.S. Census Bureau / Dept. of Commerce
Pasco, WA
07.2021 - 09.2021
- Conducted American Housing Survey for HUD
- Visited 35+ homes daily and traveled extensively
- Completed accurate documentation and reports
Customer Service Associate
TTEC
, Remote
10.2020 - 05.2021
- Handled up to 50 inbound calls daily
- Resolved customer issues and documented interactions
- Maintained high customer satisfaction ratings
Enumerator
U.S. Census Bureau
Pasco, WA
07.2020 - 10.2020
- Conducted decennial census interviews
- Protected sensitive personal data
- Prepared accurate case records and reports
Assistant Office Manager
Storageland
Kennewick, WA
10.2017 - 05.2018
- Managed daily operations and multiple locations
- Processed payments, contracts, deposits, and records
- Handled customer service and administrative duties
General Manager
Mocha Motive Espresso
Kennewick, WA
08.2000 - 04.2016
- Managed staff, budgets, operations, and customer relationships
- Improved efficiency, reduced costs, and increased profitability
Night Auditor
La Quinta
Kennewick, WA
10.2015 - 02.2016
- Managed reservations, reports, and nightly audits
- Provided overnight guest services
Education
Rivers Edge High School
Richland, WASome College (No Degree) - Information Technology
Columbia Basin College
Pasco, WASkills
- Customer Service
- Call Center Support
- Remote Work
- Inbound Calls
- Outbound Calls
- High Call Volume Handling
- PII Protection
- Data Privacy
- Public Trust Clearance
- Government Experience
- Federal Contractor Experience
- Documentation
- Data Entry
- Dispatching
- Scheduling
- Conflict Resolution
- De-escalation
- Administrative Support
- Independent Time Management
Timeline
Home Health Aide
Consumer Direct Care of Washington (CDWA)
03.2025 - 07.2025
Traveling Retail Merchandiser
SAS Retail Services
07.2024 - 03.2025
Dispatcher
RAD Cab
04.2024 - 06.2024
Canvasser (Temporary)
M2W Inc
02.2024 - 02.2024
Field Interviewer (Temporary)
Westat
12.2022 - 08.2023
Field Interviewer (Temporary)
RTI International
11.2021 - 10.2022
Field Representative
U.S. Census Bureau / Dept. of Commerce
07.2021 - 09.2021
Customer Service Associate
TTEC
10.2020 - 05.2021
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Assistant Office Manager
Storageland
10.2017 - 05.2018
Night Auditor
La Quinta
10.2015 - 02.2016
General Manager
Mocha Motive Espresso
08.2000 - 04.2016
Rivers Edge High School
Some College (No Degree) - Information Technology
Columbia Basin College