Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phelicia Senatus

Miami,FL.

Summary

Reliable Care Provider with 2 years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Dedicated to patient safety and wellness.

Overview

13
13
years of professional experience

Work History

Home Health Aide

Right at Home Miami
Miami, FL
09.2018 - Current
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Helps patients care for themselves by teaching use of a cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
  • Record patient information by making entries in the patient journal; notifying the nursing supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;.

Customer Service Specialist

Azamara Club Cruises GEO GoBe
Miami, FL
10.2017 - 05.2018
  • Responding to customer inquiries and concerns in an expedient manner, providing resolution in one contact.
  • Assist customers by answering questions regarding destinations, available tours, tour specific information, and/or the booking of tours.
  • Provide customers the required tour confirmations.
  • Follow-up with tour operators and relay details of the tour to the customer in an effective and timely manner.

Casino Operations Representative

09.2016 - 10.2017
  • Booked guests and their families directly onto cruises, often using sales skills and relationships to either up-sell or fill distressed sailings Provide shore side support to all onboard Casino Hosts and Casino Management teams Respond to all incoming communications to the Loyalty casino program.
  • Engage in direct sales and marketing to casino guests for future cruises by responding to all email and telephone calls and by personally following up on all guest issues.

Certified Vacation Planner

Celebrity Cruises
Weston, FL
12.2015 - 10.2017
  • Effectively evaluate guest needs and identify products that best fit the guest Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation Responsible for maintaining brand standards when handling guest inquiries Escalating and delegating service calls to the appropriate support departments providing sales quotes for these products on all Sales calls and correctly creating accurate reservations.

Club Supervisor

Casino Miami
Miami, FL
01.2013 - 12.2014
  • Managed promotions, events and giveaways.
  • Supervised Player's Club Representatives.
  • Monitored representatives' interaction with guests.
  • Ensured excellent customer service.
  • Documented any attendance/behavioral issues.
  • Assisted with the marketing department's payroll.
  • Lead daily pre-shift meetings.
  • Prepared weekly work schedules.

VIVA Club Representative

Casino Miami
12.2011 - 12.2013
  • Provided guests with courteous and efficient customer service.
  • Organized and executed promotions, events and giveaways.
  • Explained to guests' daily promotions and VIVA benefits.
  • Handled inbound and outbound calls.
  • Diffused customer complaints and cultivated a positive experience for players.

Education

Diploma -

Edison Senior High
1999

Diploma - Patient Care Tech

National School of Technology
Miami, FL
04.2004

Some College (No Degree) - Medical Home Health Aide

National School of Technology
Miami, FL

Skills

  • Casino Marketplace, Windows, Word, Excel, PowerPoint, Emails
  • Hybris commerce, Hybris Customer Service Cockpit, AS400, BMCIS, Super Playmate, Total
  • Rewards
  • AS400
  • Benefits
  • Excellent customer service
  • Customer Service
  • Direct sales
  • Email
  • Laundry
  • Marketing
  • Serving meals
  • Meetings
  • Excel
  • PowerPoint
  • Windows
  • Word
  • Monitors
  • Nursing
  • Assists patients
  • Bathing
  • Payroll
  • Sales skills
  • Sales
  • Supervisor
  • Telephone
  • Quality program protocols
  • Client documentation
  • Behavior redirection
  • Client safety and first aid
  • Care plan management
  • Compassionate client care
  • MS Office
  • First Aid/CPR
  • Customer service
  • Invoice generation
  • Care plan management
  • Supervision

References

References: Gina Dunnett Director, Product Development & Travel Experience Royal Caribbean GEO GoBe 954.330.3833 ginaldunnett@gmail.com Kevin Ramos Manager, CO Groups Service CCI, Consumer Outreach Operations Celebrity Cruise Consumer Outreach Service 305 539 6752 Stephen Blank, Jr. Assistant General Manager Casino Miami 305 633 6400

Timeline

Home Health Aide

Right at Home Miami
09.2018 - Current

Customer Service Specialist

Azamara Club Cruises GEO GoBe
10.2017 - 05.2018

Casino Operations Representative

09.2016 - 10.2017

Certified Vacation Planner

Celebrity Cruises
12.2015 - 10.2017

Club Supervisor

Casino Miami
01.2013 - 12.2014

VIVA Club Representative

Casino Miami
12.2011 - 12.2013

Diploma -

Edison Senior High

Diploma - Patient Care Tech

National School of Technology

Some College (No Degree) - Medical Home Health Aide

National School of Technology

Similar Profiles

CREATE PROFILE
Phelicia Senatus