Marcus Wurnitsch
Spokane,WA
Summary
Dynamic professional with over 35 years of experience in account management and customer service. Strong analytical skills and adaptability have driven a consistent track record of achieving high client satisfaction and retention rates. Eager to leverage expertise to enhance client relationships and improve service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Specialist
Premera Blue Cross Of Washington
Spokane
12.2021 - 01.2026
- Managed account inquiries and resolved issues efficiently to enhance customer satisfaction.
- Analyzed client data to identify trends, ensuring accuracy in account records and reporting.
- Set up new customer accounts and updated existing profiles with latest information.
- Achieved notable client accolades, reflecting excellence in account management and service delivery.
Benefits Consultant
MW Insurance Services
Spokane, WA
09.2012 - 12.2021
- Analyzed client benefit needs to recommend tailored insurance solutions.
- Developed comprehensive benefit packages enhancing employee satisfaction and retention.
- Educated clients on compliance with changing regulations and benefits legislation.
- Coordinated with carriers to ensure accurate enrollment processes and timely updates.
- Monitored industry trends to stay current on best practices in benefits design and administration.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
Vice President, Employee Beneftis
Micheletti & Associates
San Jose, CA
01.2007 - 09.2012
- Served as Producer and Account Manager of $1.7 million book of business. Maintained 90% retention rate for consecutive years.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed customized insurance plans based on client needs and risk assessments.
- Cultivated strong relationships with clients to enhance trust and retention rates.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Certification
- Licensed Agent in California and Washington
Timeline
Account Specialist
Premera Blue Cross Of Washington
12.2021 - 01.2026
Benefits Consultant
MW Insurance Services
09.2012 - 12.2021
Vice President, Employee Beneftis
Micheletti & Associates
01.2007 - 09.2012