Sheila Thomas

• Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
• After importing Medicare, Retirement and Disability claims and making sure they are ready for payment I adjudicate for processing.
• Talk to claimant in establishing their entitlement to received their benefits for Medicare, Retirement and or Disability .
• Provides and receives Medicare, Retirement, and Disability information related to documentary evidence, filling and processing procedures status of claimant's application case process.

Process Life access payments

Create and mailed claim forms out to insureds

• Processed Life access payments
• Created and mailed claim forms out to insureds
• Answered customer telephone calls regarding existing accounts.
• Quote and processed Overage 65 disability polices for renewal.
• Processed accounting functions for duplicate policies and ordered acquisition files.
• Applied and removed policy waivers and calculated financial transactions
• Counsel customer on options for service and coverage
• Reinstated disability policies that lapsed due to non payment.
• Process work on ID3. Cyberlife and AWD systems

• Processed Medicare claims for payment and/or denial
• Interpreted contact benefits
• Composed written correspondence and incoming telephone inquires for Medicare part A&B
• Contributed to the team effort by accomplishing related results and participating on projects as needed.