Ebonee Allen
Memphis,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independedent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Claims Specialist (Remote)
The Hartford
Memphis, TN
10.2023 - Current
- Initiate Claims according to claims best practice as assigned and provide exceptional customer service
- Utilize multiple computer applications to accurately document claim information
- Report and process claims by researching the policy and accumulating evidence regarding the claim
- Record and maintain insurance policy and claim information in database systems and determine policy coverage while calculating claim amounts
- Maintained confidentiality of patient finances, health records , and records
- Outstanding proficiency with Microsoft Office applications such as Word Access and Excel
- Maintained strong knowledge of Basic Medical terminology to better understand services and procedures
- Carried out administrative task by communicating with clients by emailing and faxing documents
- Utilize strong time management, organization skills and prioritization in a fast-paced environment.
- Utilize various systems and tools to initiate and assist customer requests.
- A cooperative, agreeable, and sympathetic listener who can build good relationships with others and enjoys being helpful to them.
- Excellent written & verbal communication skills, patience, and empathy.
Collections Specialist( remote)
Frost-Arnett Company
Kentucky Point, KY
10.2023 - 01.2024
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Ensures first call resolution through problem solving and effective call/email/chat/text.
- Ability to manage difficult customers and situations and be able to solve problems
- Manage multiple priorities, with the ability to work in a fast-paced environment.
Store Manager
Macy's Starbucks
Memphis, TN
04.2021 - 10.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Established open and professional relationships with team members
- Maintained high standards of customer service during high volume fast- paced operations.
- Counting Inventory, entering numbers in IMS system counted sate at the beginning and end of each shift, drop cash deposits
- Ensure freezers, refrigerators, and heating equipment was within temperature and functioning properly.
- Creating work schedules to accurately ensure adequate staffing for daily operations, aligning and budgeting targets for labor cost
- Assist in development and implantation of department orientation and training
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency
Starbucks Supervisor
Starbucks
Memphis, TN
04.2020 - 04.2021
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and retention.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Call Center Representative
Iqor
Memphis, TN
07.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers. handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center CRM database.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exhibited high energy and professionalism when dealing with clients.
- Utilize various systems and tools to initiate and assist customer requests.
Pharmacy Technician
CVS
Memphis, TN
03.2015 - 10.2017
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
Barista Trainer
Target
Memphis, TN
06.2008 - 03.2015
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
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CONCORDE CAREER COLLEGE MEMPHIS
Memphis, TN12.2015
Skills
- SALES
- EXCEL
- MICROSOFT WORD ORGANIZATIONAL SKILLS
- Customer Service
- Managed Care
- Barista Experience
- POS
- Store Management Experience
- Customer service
- Cash handling
- CRM software
- Clerical experience
- Hospitality
- Sales
- Restaurant experience
- Leadership
- Store management
- Supervising experience
- Cash register
- Databases
- Personal assistant experience
- Typing
- Computer skills
Timeline
Claims Specialist (Remote)
The Hartford
10.2023 - Current
Collections Specialist( remote)
Frost-Arnett Company
10.2023 - 01.2024
Store Manager
Macy's Starbucks
04.2021 - 10.2023
Starbucks Supervisor
Starbucks
04.2020 - 04.2021
Call Center Representative
Iqor
07.2019 - 04.2020
Pharmacy Technician
CVS
03.2015 - 10.2017
Barista Trainer
Target
06.2008 - 03.2015
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CONCORDE CAREER COLLEGE MEMPHIS