Sheila Todd
Dayton,OH
Summary
A self motivated leader, with 20+ years of knowledge within the healthcare system, willing to navigate through problems until a resolution is reached. I am able to offer solutions with quickness and work alongside healthcare professionals with confidence. I am dependable and hardworking and I am able to handle multiple tasks on a daily basis until each task is finished.
Overview
22
22
years of professional experience
Work History
Advanced Medical Support Assistant
Dayton VA Medical Center
4 2023 - Current
- Answering phones, greeting patients, relaying messages to appropriate staff inside and outside the unit
- Scheduling, canceling, rescheduling patient appointments and/or consults including interrupting and verifying provider orders in accordance with VHA National Scheduling guidelines
- Monitoring appointment requests from multiple electronic sources
- Participating in team huddles and team meetings to manage plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet and patient needs
- Identifying incomplete encounters and communicating findings to providers as needed
- Identifies training needs and gives on the job training.
- Entering appropriate information into the electronic record: monitoring pre appointment information and/or requirements to assure readiness for patient visit/ procedure
- Assesses urgency of patient needs and recommends source adjustments to meet patient and medical center needs.
- Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule list to determine whether the patient requires an immediate appointment; informing team members about shared patients
- Returns to Clinic (RTC) orders within one business day (no later than two business days) of order entry, following the appropriate minimum scheduling effort guidance without prompt for non-responding veterans
- Supports scheduled patients, including connecting with patients as needed prior to scheduled telehealth visits
- Provides advice on work methods, practices and procedures.
- Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
- Supports staff and Veterans by scheduling tele-health appointments
- Estimates and reports on expected time of completion of work.
- Coaches and problem solves with team members.
- Assists with My HealtheVet by attending all meetings and training
- Identifies training needs and gives on the job training.
- Manages staff triage groups by editing and alerting Veterans of updated information, addressing and resolving issues, and relaying directional information through a secure messaging system.
Cardiac Diagnostic Scheduler
Kettering Hospital
05.2021 - 04.2023
- Scheduled all inpatient and outpatient procedures
- Managed the process for patient relations between hospital and office
- Answered phones, greeted patients, relayed messages to appropriate staff inside and outside the unit
- Monitored appointment requests from multiple electronic sources
- Estimates and reports on expected time of completion of work.
- Participated in team meetings to manage plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
- eviews completed work to see that instructions on work sequence, procedures, methods and deadlines have been met.
- Set priorities and deadlines, adjusting the flow and sequencing of the work to meet and patient needs
- Maintains catalogs, contract files, and lists of firms offering specific equipment, supplies, and services.
- Identifying incomplete encounters and communicating findings to providers as needed
- Entered appropriate information into the electronic record: monitoring pre appointment information and/or requirements to assure readiness for patient visit/ procedure
- Managed patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule list to determine whether the patient requires an immediate appointment; informing team members about shared patients
- Developed and/or maintained effective and efficient communication with the patient interdisciplinary coordinated care delivery team within Kettering Network and other agencies
- Verified and updated demographics and insurance information.
Prior Authorization Specialist
Varicose To Perfect
02.2018 - 05.2021
- Managed and acquired records to use as supporting documentation for information requests for prior authorizations
- Managed all approvals, denials, appeals and peer to peers for prior authorizations
- Schedule and manage all procedures done at our multiple locations.
Cath Lab Support Tech
Good Samaritan Hospital
03.2002 - 02.2018
- Managed all procedural schedules for the Cardiac Cath Lab, EP Lab, Cardiac Diagnostics and Interventional Radiology
- Coordinated and scheduled all clinical Reps, supplies and equipment needed for cases
- Other duties included Patient Care Tech (PCT), Unit Secretary, Monitor Tech and EKG Tech.
- Monitors purchase requests and active and delinquent invoices, and process receipts.
- Assesses urgency of patient needs and recommends source adjustments to meet patient and medical center needs.
Education
Certificate - Cross-Cultural Missions and Christian Education
Eugene Bible College
Eugene, ORCertificate - Emergency Medical Technician (EMT)
Sinclair Community College
Dayton, OHDiploma - undefined
Walter E Stebbins HS
Riverside, OHSkills
Records Maintenance
Schedule Coordination
Customer Relations
Time Management
Customer Communication
Telehealth Knowledge
Timeline
Cardiac Diagnostic Scheduler
Kettering Hospital
05.2021 - 04.2023
Prior Authorization Specialist
Varicose To Perfect
02.2018 - 05.2021
Cath Lab Support Tech
Good Samaritan Hospital
03.2002 - 02.2018
Advanced Medical Support Assistant
Dayton VA Medical Center
4 2023 - Current
Certificate - Cross-Cultural Missions and Christian Education
Eugene Bible College
Certificate - Emergency Medical Technician (EMT)
Sinclair Community College
Diploma - undefined
Walter E Stebbins HS
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