Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Torres Cintra

Louisville,KY

Summary

Seasoned and passionate student with extensive experience in customer service at multiple businesses. Recognized for exceptional leadership skills, consistently enhancing customer satisfaction. outstanding at effective communication and problem-solving. Able to thrive in fast-paced environments while fostering team collaboration, and ensuring operational excellence.

Overview

4
4
years of professional experience

Work History

Twin Peaks Girl

Twin Peaks Restaurants
Louisville, KY
11.2024 - Current
  • Recognized by management for delivering exceptional customer service.
  • Exceeded customer satisfaction through innovative problem-solving.
  • Ensured entertainment and care for guests throughout their experiences.
  • Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
  • Provided support and guidance to colleagues, fostering a collaborative environment.

Team Member

Target
Louisville, KY
06.2024 - 11.2024
  • Achieved daily goals through teamwork and collaboration, focused on efficiency.
  • Organized inventory for easy access while maintaining appropriate stock levels to meet demand.
  • Stocked merchandise following planograms to optimize sales floor layout.
  • Completed essential daily operations such as restocking, cleaning, and adjusting prices.
  • Cross-trained in different departments throughout the store as needed.

Pharmacy Technician

Walgreens
Louisville, US
09.2023 - 06.2024
  • Preparing new prescriptions and refill requests for patients.
  • Packing and labeling a prescribed medication.
  • Processing insurance claims.
  • Dispensing medication to patients per the prescription or provider's orders.
  • Preparing compounded medications using sterile and non-sterile processes.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

Sales Associate

PacSun
Louisville, US
06.2023 - 11.2023
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
  • Organized stockroom shelves according to size, color, or style.
  • Handled customer complaints in a professional manner.

Crew Member

Raising Cane's
Louisville, US
07.2022 - 12.2022
  • Worked in a fast paced environment
  • Handled customer care
  • Greeted customers
  • Operated the cash register
  • Received and routed phone and online orders
  • Prepared food and drinks

Hostess

Havana Rumba and Tapas Bar
Louisville, US
05.2021 - 06.2021
  • Managed the waiting list to ensure all parties were seated promptly.
  • Scheduled reservations.
  • Resolved any customer complaints or issues quickly and professionally.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted servers in bussing tables when needed during busy periods.
  • Taking and packing to-go orders.

Crew Member

McDonald's
Louisville, US
01.2021 - 03.2021
  • Received and prepared online orders
  • Worked in a fact paced environment
  • Operated and handling cash register
  • Handled customer care and complaints
  • Prepared food and drinks
  • Custodial duties

Education

High school diploma -

Seneca High School
Louisville, KY
05.2024

Skills

  • Fluent in Spanish
  • Mathematics
  • Leadership
  • Organization and time management
  • Interpersonal communication
  • Effective communication
  • Cash handling
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Multitasking
  • Pharmacy Technician experience

Timeline

Twin Peaks Girl

Twin Peaks Restaurants
11.2024 - Current

Team Member

Target
06.2024 - 11.2024

Pharmacy Technician

Walgreens
09.2023 - 06.2024

Sales Associate

PacSun
06.2023 - 11.2023

Crew Member

Raising Cane's
07.2022 - 12.2022

Hostess

Havana Rumba and Tapas Bar
05.2021 - 06.2021

Crew Member

McDonald's
01.2021 - 03.2021

High school diploma -

Seneca High School

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