Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sheila Vasconcellos

Steubenville,OH

Summary

Proven achiever with a solid background at Eastern Gateway Community College, adept in database administration and showcasing exceptional adaptability. Excelled in enhancing productivity and confidentiality handling, significantly contributing to streamlined operations and information security. Demonstrates dependability and excellent communication, ensuring top-notch customer service and efficient team support. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Information Clerk

Eastern Gateway Community College
07.2018 - 04.2024
  • Provided excellent customer service by promptly addressing questions and concerns with a professional demeanor.
  • Participated in regular meetings with supervisors to provide updates on ongoing projects and discuss areas for improvement or growth opportunities within the department.
  • Managed multi-line phone systems, directing calls to appropriate departments for expedited service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Updated computer system with latest information to keep records current and accurate.
  • Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
  • Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.


Switchboard Receptionist

Eastern Gateway Community College
07.2018 - 04.2024
  • Increased productivity by effectively prioritizing tasks during peak call periods.
  • Managed multi-line phone systems, ensuring seamless communication between departments and clients.
  • Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
  • Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
  • Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
  • Coordinated appointments for multiple staff members, optimizing schedules to accommodate administrations needs.
  • Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
  • Performed registration for all non-credit programs including CDL, EMT, and ASPIRE.
  • Answered phone calls, emails, and walk-ins for Workforce department.
  • Participated in job fairs, completed purchase requisition, check request, designed documents, mass mailing, filling and other duties as needed.

Education

Associate of Arts -

Eastern Gateway Community College
Steubenville, OH
05.2023

GED -

Eastern Gateway Community College
Steubenville, OH
06.2018

Skills

  • Confidentiality handling
  • Typing Speed
  • Information Management
  • Database Administration
  • Excellent communication and adaptability
  • Dependability is a strength

Accomplishments

  • Represented Eastern Gateway Community College Students at Jefferson County Rotary Club
  • Student Ambassador at Eastern Gateway Community College
  • Participated in Jefferson County Job fairs and Jefferson County Safety Counsel

Certification

  • BeCI Job Resource Fair, Training - October, 2018
  • CLO. Collegiate Leadership Conference of Ohio, Training - November, 2019
  • Certified Beat Boxing Fitness Instructor, Bev & Haily's Beat Boxing Fitness - December, 2023


Timeline

Student Information Clerk

Eastern Gateway Community College
07.2018 - 04.2024

Switchboard Receptionist

Eastern Gateway Community College
07.2018 - 04.2024

Associate of Arts -

Eastern Gateway Community College

GED -

Eastern Gateway Community College

Similar Profiles

CREATE PROFILE
Sheila Vasconcellos