SHEILA VROOM
Full Force CrossFit
St. Ansgar,IA
23
years of professional experience
Detail-oriented operations and administrative professional with experience in payment processing, billing support, financial record accuracy, collections, data entry, and multi-location support. Strong background in problem-solving, marketing, customer and client communication, Microsoft Office, and independently managing competing priorities.
Work History
Fitness Coach
4 Years 8 Months- Cultivate client relationships while upholding professional standards and addressing individual needs.
- Instruct clients on exercise techniques, injury-risk reduction, and effective workouts to promote healthy lifestyle choices.
- Conduct group training sessions, fostering community and motivation among participants.
Operations Manager
7 Months- Processed payments for gymnastics meets, ensuring accuracy in payment and event records.
- Managed operational records and coordinated with event directors to resolve account and scoring-system issues, enhancing overall event efficiency.
- Operated the ScoreFlippers gymnastics scoring program at Midwest meets, supporting accurate and timely event processing.
- Processed payments from event-hosted gymnastics meets and maintained accurate payment and event records.
- Developed and updated website branding and marketing materials to enhance brand consistency and professional presentation.
Patient Experience Coordinator
2 Years 4 Months- Consistently achieved 98% or higher on monthly performance metrics, including registration accuracy and collection targets, earning monthly performance bonuses.
- Verified insurance eligibility and maintained accurate patient, insurance, billing, and account information with strong attention to data integrity.
- Streamlined billing and collection workflows by reviewing account information, identifying discrepancies, and ensuring complete documentation.
- Coordinated remote scheduling, billing, and administrative support for multiple North Iowa clinics while effectively prioritizing competing responsibilities.
- Provided remote scheduling, billing, and administrative support for multiple North Iowa clinics while independently prioritizing competing responsibilities.
- Addressed patient account and administrative concerns through thorough research, proactive problem-solving, and timely communication.
Marketing Manager
4 Years 8 Months- Managed website, social media, brand messaging, collateral materials, customer events, and promotional strategies to enhance brand visibility across seven locations.
- Managed website, social media, brand messaging, collateral materials, customer events, and promotional strategies across seven locations.
- Coordinated management meetings and project priorities to align quarterly and annual planning with organizational goals.
Marketing Manager
4 Years 1 Month- Created a trademarked company rebrand and marketing campaign that contributed to a 40% increase in revenue.
- Managed staff workflow, document coordination, planning, and creative material distribution.
- Produced brand messaging, product labels, print materials, photography, marketing copy, art comps, and final designs.
Graphic Artist
10 Years 8 Months- Led a team to create and maintain trademarked sponsor graphics for Penske Motorsports IndyCar programs.
- Developed large-format digital printing files for major retail and event marketing projects using Adobe Illustrator and Photoshop, ensuring high-quality visuals.
- Conducted proofreading and quality control of prepress print files, guaranteeing accuracy and adherence to project specifications.
Education
Associate of Arts - Design and Visual Communications
Associate of Arts - General Studies
Skills
Payment processing
Payment Processing & Billing Support
Financial Recordkeeping & Data Integrity
Data Entry & Documentation
Operations & Event Support
Problem solving
Client Relationship Management
Multi-location support
Event operations
Problem Solving & Discrepancy Resolution
Organization & Time Management
Vendor/Client Communication
Timeline
Operations Manager
JB Enterprises/ScoreFlippers
01.2026 - 08.2026Read More
Patient Experience Coordinator
Athletico
09.2023 - 01.2026Read More
Fitness Coach
Full Force CrossFit
01.2022 - CurrentRead More
Marketing Manager
Farmers State Bank
11.2018 - 07.2023Read More
Marketing Manager
Mikhouse Candle Creamery
09.2014 - 10.2018Read More
Graphic Artist
Grafix Shoppe
01.2004 - 09.2014Read More
North Iowa Area Community College
Associate of Arts from General Studies
Read More
Minnesota State Community and Technical College
Associate of Arts from Design and Visual Communications
Read More