Sheila Watkins
Carthage,MS
Summary
Meticulous Attendance Clerk in charge of large attendance datasets, maintaining and tracking delinquency trends for five schools totaling around 2,000-person student body. Proficient in online attendance tracking and management protocol, handling sensitive personal documents and details pertaining to student circumstances with discretion. Personable and empathetic liaison with approachable demeanor when making calls to parents regarding attendance-related concerns.
Overview
80
80
years of professional experience
Work History
School Attendance Officer
Mississippi Deptartment Of Education
Carthage, Mississippi
11.2019 - Current
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for each school.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Called parents and guardians to inquire about late or truant students.
Parent Liaison
Leake County School District
Carthage, Mississippi
03.2013 - 11.2019
- Documented parental involvement and submitted reports with details.
- Provided strategic counseling to parents or guardians with difficulty in raising children and developed corrective action plans.
- Coordinated documentation between parents and educators.
- Identified and researched success roadblocks and organized services to assist students with accomplishing grade targets.
Customer Service Manager
Wal-Mart # 305
Carthage, Mississippi
11.1989 - 03.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Accounting Supervisor
Wal-Mart Supercenter # 305
Carthage, Mississippi
11.1989 - 03.2013
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Disciplined and motivated accounting team to maximize performance.
- Created and initiated accounting procedures to increase organization.
- Verified employee benefit invoices by verifying coverage and costs.
Overnight Support Manager
Wal-Mart Supercenter #305
Carthage, Mississippi
11.1989 - 03.2013
- Worked with store manager to determine overnight operations effectiveness in meeting overall group objectives.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ10.2018
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZ03.2017
Associate of Applied Science - Business And Word Processing
East Central Community College
Decatur, MS12.1990
High School Diploma -
Edinburg High School
Edinburg, Mississippi05.1988
Skills
- Clerical Support
- Customer Complaint Resolution
- Standard Operating Procedures Understanding
- Data Research and Analysis
- Attendance Documentation
- Court Protocols
- Calendar Management
- Verbal and Written Communication
Timeline
School Attendance Officer
Mississippi Deptartment Of Education
11.2019 - Current
Parent Liaison
Leake County School District
03.2013 - 11.2019
Customer Service Manager
Wal-Mart # 305
11.1989 - 03.2013
Accounting Supervisor
Wal-Mart Supercenter # 305
11.1989 - 03.2013
Overnight Support Manager
Wal-Mart Supercenter #305
11.1989 - 03.2013
Bachelor of Science - Psychology
University of Phoenix
Associate of Applied Science - Psychology
University of Phoenix
Associate of Applied Science - Business And Word Processing
East Central Community College
High School Diploma -
Edinburg High School
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