Sheila Zack
Oakland,CA
Summary
Accomplished Customer Service Representative with several years of diversified sales experience.
Communicates confidently. Receptive to new ideas.
Reliable with positive outlook.
Recognized for taking proactive approach.
Committed to providing excellent customer service.
Overview
10
10
years of professional experience
Work History
Sales Associate
McCaulou's
Montclair Village, Oakland
09.2023 - 01.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained visual merchandising standards to promote featured products and drive sales.
- Trained to evaluate needs and make recommendations in all departments, including cosmetics, jewelry and clothing.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Associate
Marshalls
Emeryville, CA
08.2022 - 09.2023
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Collaborated with team members to execute promotional events, enhancing store visibility and customer engagement.
- Maintained organized displays, ensuring merchandise was visually appealing and accessible.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Sales Associate
McCaulou's Department Store
Oakland / Montclair Village, CA
09.2018 - 09.2020
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
H & R Block Tax Services
San Leandro, CA
12.2016 - 04.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Consultant
The Rafael's / Palace Hotel
San Francisco, CA
04.2015 - 09.2017
- Established strong relationships with clients, resulting in increased customer loyalty.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Education
High School Diploma -
Mount Clemens High School
Mount Clemens, MILiberal Arts And General Studies
Long Beach City College
Long Beach, CAInterpersonal Communications
San Francisco City College
San Francisco, CASkills
- Teamwork and Collaboration
- Exceptional customer service
- Sales expertise
- Customer needs assessment
Timeline
Sales Associate
McCaulou's
09.2023 - 01.2025
Retail Associate
Marshalls
08.2022 - 09.2023
Sales Associate
McCaulou's Department Store
09.2018 - 09.2020
Customer Service Representative
H & R Block Tax Services
12.2016 - 04.2018
Sales Consultant
The Rafael's / Palace Hotel
04.2015 - 09.2017
High School Diploma -
Mount Clemens High School
Liberal Arts And General Studies
Long Beach City College
Interpersonal Communications
San Francisco City College