Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Sheila B Ashline

Englewood,FL

Summary

Results-driven Operations Coordinator with 18 years of experience in executing operational programs and ensuring compliance with industry regulations. Skilled in problem-solving, customer service, and survey analysis to drive impactful decisions and improve service delivery.

Overview

22
22
years of professional experience

Work History

Operations Coordinator

VGS
South Burlington, Vermont
01.2006 - 12.2023
  • Executed annual gas meter replacement and testing programs to ensure operational reliability.
  • Assisted with integrity management through timely survey execution per AGA guidelines.
  • Analyzed completed surveys and reported findings to drive necessary repairs.
  • Monitored identified issues for compliance with AGA and Vermont regulations.
  • Facilitated new gas service installations in collaboration with construction department.
  • Addressed customer inquiries and resolved complaints effectively.
  • Scheduled daily work assignments for technicians to optimize workflow.

Credit Collections and Customer Care Representativ

VGS
South Burlington, Vermont
11.2001 - 12.2005
  • Resolved customer inquiries and product-related issues across multiple channels.
  • Provided accurate support by maintaining extensive product knowledge.
  • Delivered prompt and friendly service for routine questions and complaints.
  • Escalated complex issues to appropriate departments for timely resolution.
  • Developed payment plans for customers facing billing issues, referring them to assistance agencies.
  • Conducted road collections to recover payments, with meter shutoffs as a last resort.

Education

Some College (No Degree) - Business/Accounting

Champlain College
Burlington, VT

Skills

  • Compliance monitoring
  • Integrity management
  • Survey analysis
  • Quality assurance
  • Scheduling coordination
  • Microsoft Office proficiency

Accomplishments

  • Received many "excel" awards
  • Employee of the year
  • Spirit Award

Affiliations

  • Organized Charitable events
  • Organized Company events
  • Boating
  • Reading

Timeline

Operations Coordinator

VGS
01.2006 - 12.2023

Credit Collections and Customer Care Representativ

VGS
11.2001 - 12.2005

Some College (No Degree) - Business/Accounting

Champlain College

Similar Profiles

CREATE PROFILE