Sheila Beth Holen
Corinth,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
31
31
years of professional experience
Work History
Virtual Sales Assistant / Restricted Accounts
Xerox/HCL
Lewisville, TX
01.1998 - Current
- Order processing & sales support for government accounts- functions include create quotes, review POs, assist with scheduling moves of machines, and frequent customer inquiry resolution
- Collaborated with cross-functional teams to ensure seamless communication and service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Night Audit & Front Desk Staff
Fairfield Inn by Marriott
Plano, TX
01.1997 - 01.1998
Managed guest check-ins and check-outs efficiently, ensuring smooth operational flow for a 101 room high occupancy location.
Assistant Manager Trainee
Aramark Cafeteria at TI
Sherman, TX
01.1996 - 01.1997
- Weekly reports & scheduling of staff for corporate cafeteria
- Cafeteria services included dining room and catering enterprises
Education
Bachelor of Science - Hotel Restaurant Management, Business
Texas Tech University
Lubbock, TXSkills
- Goal oriented
- Relationship building
- Problem-solving
- Time management
- Active listening
- Conflict resolution
- Critical thinking
- Data entry
- Customer complaint resolution
- Account management
- Customer relations
- Order processing
Timeline
Virtual Sales Assistant / Restricted Accounts
Xerox/HCL
01.1998 - Current
Night Audit & Front Desk Staff
Fairfield Inn by Marriott
01.1997 - 01.1998
Assistant Manager Trainee
Aramark Cafeteria at TI
01.1996 - 01.1997
Bachelor of Science - Hotel Restaurant Management, Business
Texas Tech University