Spreadsheets
SHEILA DARLENE BUTLER
Grayson,GA
Summary
Energetic and accomplished Business Owner and Leader with 15+ years of experience and deeply rooted knowledge in practical, productive strategies to manage resources while consistently meeting performance expectations within established budgetary parameters. Highly efficient in supervising multiple teams while planning and maintaining work schedules, updating policies and procedures, and driving continuous organizational improvements. Committed to exercising unparalleled leadership skills while engaging in strategic action plans to drive the overall growth and success of the organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Owner
Queen of the South Mobile Gaming
09.2022 - Current
- Developing Innovation
- Certified Mobile Gaming Coach
- Team Building
- Business Promotion.
- Managed day-to-day business operations.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
- It has increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Strategic planning, cost control measures, and targeted marketing efforts achieved financial growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Used knowledge of market trends to create value-added solutions resulting in a significant revenue increase.
- Trained and developed team members to build human capital.
- Launched staff engagement, gender diversity, cultural programs, and a reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Owner
Shedou
08.2019 - 09.2021
- Completed more than $5000 in sales of online arts, crafts, and clothing items
- Monitored product inventory and facilitated ordering as needed
- Developed a comprehensive action plan to meet immediate and long-term objectives by clearly defining business strategies, organizational structure, plans, and procedures with leaders and staff to ensure the achievement of established performance objectives
- Identified and capitalized on opportunities for continuous improvement by collaborating and implementing strategic action plans that drove increased performance and profitability by 50%.
Sales Associate
Dollar General Inc.
09.2015 - 12.2015
- Customer service by engaging and greeting customers as enter the store
- Stocking
- Transactions for purchases and refunds
- Closing the store.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrative & Office Specialist II
Thomas Nelson Community College Workforce Development
04.2012 - 12.2014
- Facilitated onboarding and training of all new staff by identifying learning needs and providing a variety of educational opportunities, such as workshops, seminars, and online courses, to increase confidence and competency
- Successfully carried out assigned roles, demonstrating adaptability and flexibility by seamlessly integrating into the new work environment.
- Prepare travel requests and reimbursement vouchers.
- Received certificates in Diversity, Equity, and Inclusion I & II.
- I received positive feedback from clients and management daily, which is a testament to the continuous recognition and appreciation of my work.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by restructuring workspaces according to evolving needs or priorities.
- Assisted in preparing presentations and reports, employing advanced formatting skills for increased readability and impact.
- Delivered clerical support by handling a range of routine and unique requirements.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Increased accuracy in financial recordkeeping by diligently reconciling expense reports and tracking budget expenditures.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Expedited document processing by developing and implementing a consistent document review procedure.
- Input data into spreadsheets and databases.
Administrative & Office Specialist II
Thomas Nelson Community College Business Office
08.2008 - 04.2012
- Prepare analytical monthly budgets and circulation reports, enabling management to make cost-effective decisions.
- Use and input financial information into AIS and CARS databases.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Maintained an organized workplace environment by restructuring workspaces according to evolving needs or priorities.
- Assisted in preparing presentations and reports, employing advanced formatting skills for increased readability and impact.
- Increased accuracy in financial recordkeeping by diligently reconciling expense reports and tracking budget expenditures.
- Responded to inquiries from callers seeking information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
Master’s - Business Administration
University of Phoenix
Phoenix, AZ06.2024
Associate - Small Business & Entrepreneurship
University of Phoenix
Phoenix, AZ08.2020
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ06.2007
Associate - Legal Secretarial
Athens Area Technical Institute
Athens, GA05.1994
High school or equivalent - High School Diploma
Elbert County Comprehensive High School
Elberton, GA05.1986
Skills
- Keyboarding - 10 years
- Management - 10 years
- ARID - 10 years
- Diversity & Inclusion - 10 years
- Detailed Oriented - 10 years
- Executive Leadership - 10 years
- Microsoft Office - 10 years
- Self-Motivation - 10 years
- Marketing Strategies - 7 years
- Forecasting - 7 years
- Recordkeeping - 10 years
- Organizational Performance - 10 years
- Competitive Advantage - 7 years
- Accountability - 10 years
- Business Research - 8 years
Accomplishments
- President List at University of Phoenix.
- Graduated with Honors with GPA 4.0
- Member of the Golden Key International Honours Society.
- Member of NSLS (National Society of Leadership and Success.
- Member of Delta Mu Delta.
Additional Information
Customer Service/Marketing Fulfillment, Pitney Bowes, Inc. Williamsburg, VA, Clerk, II, State Board of Pardons & Paroles, Atlanta, GA., Mail Handler Athens Postal Service Athens, GA, Administrative Assistant Athens/Clarke County Solicitor’s Office Athens, GA, Administrative Assistant/Corrections Elbert County Sheriff’s Office Elberton, GA
Awards
- Graduated with Honors with Distinctions, 06/2024
- Golden Key International Honors Society, 05/2024, Recognized a distinguished group of students with high GPAs & Academic excellence and within the top 15 % of the class.
- NSLS (National Society of Leadership and Success), 06/2020, Recognize a distinguished group of their students. Nationally, less than 20% of the campus population.
- Institute for Diversity & Inclusion I & II, Classes that focus on a workplace that includes equity, diversity, and inclusion for all employees and able to work together as one instead of separately.
Singing, Reading, Gaming
My musical journey began at the age of five, and I was a part of my high school's Girls Ensemble choir. Singing is a passion I've always cherished, but I never felt the need to turn it into a career. My family, a group of talented singers, has greatly influenced my love for music. Many of them are still active in church choirs. To unwind, I turn to reading and online gaming. These activities provide the perfect escape, especially when the stress of the day lingers into the night.
Timeline
Owner
Queen of the South Mobile Gaming
09.2022 - Current
Owner
Shedou
08.2019 - 09.2021
Sales Associate
Dollar General Inc.
09.2015 - 12.2015
Administrative & Office Specialist II
Thomas Nelson Community College Workforce Development
04.2012 - 12.2014
Administrative & Office Specialist II
Thomas Nelson Community College Business Office
08.2008 - 04.2012
Master’s - Business Administration
University of Phoenix
Associate - Small Business & Entrepreneurship
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate - Legal Secretarial
Athens Area Technical Institute
High school or equivalent - High School Diploma
Elbert County Comprehensive High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Society of Leadership and Success
- Golden Key International Honours Society
- President List
- Delta Mu Delta
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Team Building / Company RetreatsPersonal development programsPaid sick leaveCareer advancementWork from home optionCompany Culture401k match4-day work weekWork-life balancePaid time offHealthcare benefitsSoftware
Microsoft Office
Social Media
Email Communication
Data Visualization
Marketing Automation
Analytics
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Languages
English
Advanced (C1)
Certification
Graduate with Distinction from the University of Phoenix with a 4.0 GPA.
Interests
Exercising and healthcare
Outdoor activities
Travel
Gaming
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