Sheila Liz Hernandez Almanza
Houston,TX
Summary
Dynamic Retail Sales Associate with a proven track record at DD's Discount, excelling in customer service and teamwork. Demonstrated ability to enhance shopping experiences and increase revenue through expert product knowledge and effective problem-solving. Skilled in cash register operation and inventory management, contributing significantly to store success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
DD's Discount
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Certified Billing And Coding Specialist - Billing And Coding
Solidaridad Sin Fronteras
Houston, TX12-2024
High School Diploma -
Enrique Jose Varona IPU
Camaguey,Cuba07-2020
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Store opening and closing
- Cash register operation
- Product knowledge
- Stocking and receiving
- Retail store operations
- FLUENT IN [LANGUAGE]
- Fitting room maintenance
- Truck unloading
- Inventory audits
Certification
Certified Billing and Coding Specialist.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Retail Sales Associate
DD's Discount
10.2023 - Current
Certified Billing And Coding Specialist - Billing And Coding
Solidaridad Sin Fronteras
High School Diploma -
Enrique Jose Varona IPU
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