Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sheila Mae Sadler

Oak Harbor, Washington,WA

Summary

Dedicated professional with strong customer service skills. Experienced in enhancing guest experiences and maintaining high standards of cleanliness and organization in various settings. Detail-oriented professional with experience in caregiving and retail management. Known for strong organizational skills, time management, and a commitment to regulatory compliance. Ready to leverage expertise to enhance customer experience and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Base Manager

ESCO Retail Services
Oak Harbor, Washington
08.2025 - Current
  • Maintained store cleanliness and organized merchandise displays effectively.
  • Stocked shelves and ensured inventory levels met store standards.
  • Participated in promotional activities to boost sales and engagement.
  • Organized displays to attract customers and promote sales.

Caregiver

Regency On Whidbey (Memory Care)
Oak Harbor, Washington
08.2025 - 12.2025

Provided compassionate daily care to residents with memory loss, including Alzheimer's and dementia.
Assisted residents with daily living activities such as bathing, grooming, and mobility.
Supported residents during meals through feeding assistance and monitoring nutrition.
Observed and reported changes in residents' physical and emotional well-being to nursing staff.
Maintained a safe, clean environment while adhering to care plans and facility policies.
Communicated respectfully with residents, families, and healthcare professionals.
Assisted with transferring and repositioning residents to enhance comfort and prevent injury.
Documented care activities accurately in compliance with facility requirements.

House Cleaner

Northwest Cleaning & Janitorial Services
Oak Harbor, Washington
02.2024 - 03.2025
  • Cleaned residential and commercial spaces using approved cleaning methods and products.
  • Maintained equipment by performing routine checks and minor repairs as needed.
  • Organized cleaning supplies and ensured proper inventory levels for efficient operations.
  • Followed safety protocols to protect clients, pets, and self during cleaning tasks.
  • Communicated effectively with clients to address specific cleaning requests and preferences.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.

Slot Attendant

Swinomish Casino & Lodge
Anacortes, Washington
07.2020 - 01.2024
  • Monitored slot machines for proper functioning and player satisfaction.
  • Assisted guests with machine usage and troubleshooting issues.
  • Maintained cleanliness and organization of gaming areas and machines.
  • Processed payouts and managed cash handling for transactions.
  • Reported technical problems to maintenance staff promptly for resolution.
  • Provided excellent customer service, enhancing guest experiences throughout the casino.

Keno Lead Supervisor

Swinomish Casino & Lodge
Anacortes, Washington
08.2015 - 07.2020
  • Supervised daily operations in high-volume casino environment.
  • Trained and mentored staff on customer service standards.
  • Coordinated team schedules to ensure optimal coverage.
  • Implemented procedures to enhance guest experience and satisfaction.
  • Monitored compliance with safety and regulatory guidelines.
  • Resolved customer inquiries and complaints effectively and promptly.
  • Trained new hires on company policies, procedures, and processes.
  • Supervised, trained and guided team by coaching on daily activities.

Service Crew Member

Jollibee Foods
Zamboanga City, Philippines

Education

High School Diploma -

Crossing Bayabas National High School
Davao City, Philippines
03-2008

Some College (No Degree) - Hotel & Restaurant Management

Zamboanga City Academy & Training Institute Inc.,
Zamboanga City, Philippines

Skills

  • Inventory management
  • Customer service
  • Staff training
  • Regulatory compliance
  • Care documentation
  • Team coordination
  • Time management
  • Organizational skills
  • Compassionate care
  • Environmental safety
  • Teamwork and collaboration
  • Task prioritization
  • Self motivation

Languages

Tagalog (Philippines)
Full Professional
English
Professional

References

  • Alma Alejo Former Keno Manager PH: 360-202-2348 Email: Aalejo@swinomishcasino.com
  • Kunnizh Fermin Slot Manager PH: 360-630-9495 Email: Kfermin@swinomishcasino.com
  • Rizaleen Tito Resident Coordinator PH: 574-323-6956
  • Julius Castanares Area Manager ESCO PH: 360-867-3241 Email: jcastanares@escoretail.com

Timeline

Base Manager

ESCO Retail Services
08.2025 - Current

Caregiver

Regency On Whidbey (Memory Care)
08.2025 - 12.2025

House Cleaner

Northwest Cleaning & Janitorial Services
02.2024 - 03.2025

Slot Attendant

Swinomish Casino & Lodge
07.2020 - 01.2024

Keno Lead Supervisor

Swinomish Casino & Lodge
08.2015 - 07.2020

Service Crew Member

Jollibee Foods

High School Diploma -

Crossing Bayabas National High School

Some College (No Degree) - Hotel & Restaurant Management

Zamboanga City Academy & Training Institute Inc.,
Sheila Mae Sadler