Sheileen Caraballo
Palm Harbor,FL
Summary
Hello,
My name is Sheileen Caraballo i am Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
I am Client-driven Lash Technician that performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
In October i will be Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Managing Director
Hit Show Productions
02.2023 - 07.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Retail Merchandiser
Advantage Solutions
03.2021 - 03.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Answered customer questions regarding store merchandise, department information, and pricing.
Eye Wear Advisor
Largo Family Eyecare Inside Lencrafters
08.2020 - 11.2021
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Referred patients with indications of pathological condition to ophthalmologist for additional examination.
- Interviewed and examined patients with full range of vision problems and consulted medical charts to assist with diagnosis.
- Conducted fundus examination through biomicroscopy by viewing with fixed lens and camera.
Senior Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
08.2019 - 08.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
Retail Sales Specialist
LensCrafters
07.2018 - 07.2019
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Cashier
Marshalls & HomeGoods
05.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
Education
Associate of Science - Biological And Physical Sciences
St Petersburg Theological Seminary
St. Petersburg, FL05.2024
Skills
- Critical Thinking
- Data Entry
- Planning and Coordination
- Training and Development
- MS Office
- Written Communication
- Excellent Communication
- Good Telephone Etiquette
- Attention to Detail
- Clerical Support
- Problem-Solving
Accomplishments
- Observed students and documented social, emotional, motor skill and intellectual developments.
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Certification
- PT - Phlebotomy Technician
- Certified Classic & Volume lashes extentions, Avacompany
Timeline
Personal Assistant to the Managing Director
Hit Show Productions
02.2023 - 07.2023
Retail Merchandiser
Advantage Solutions
03.2021 - 03.2022
Eye Wear Advisor
Largo Family Eyecare Inside Lencrafters
08.2020 - 11.2021
Senior Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
08.2019 - 08.2020
Retail Sales Specialist
LensCrafters
07.2018 - 07.2019
Cashier
Marshalls & HomeGoods
05.2017 - 07.2018
Associate of Science - Biological And Physical Sciences
St Petersburg Theological Seminary
- PT - Phlebotomy Technician
- Certified Classic & Volume lashes extentions, Avacompany
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