Sheilia Kaiser
Roseville,MI
Summary
Dynamic professional with a proven track record at Winners Bar And Grill, excelling in customer service and liquor knowledge. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by adept multitasking and effective communication. Skilled in cash handling and inventory management, consistently fostering teamwork and maintaining high standards of cleanliness and organization. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender/Bar Waitress
Winners Bar And Grill
08.2010 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Floor Associate
Kmart, Sears Holding
08.2009 - 06.2010
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Displayed merchandise by arranging in appealing ways to boost sales.
Daycare Owner/Operator
Own Business
12.2007 - 06.2009
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
Assistant Manager
7-eleven
06.2001 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
GED -
Roseville High School
Roseville, MI06.1997
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Clear and effective communication
Cleanliness and hygiene
Organizational ability
Payment Processing
Cash Register Operation
Menu Memorization
Professional Appearance
Certification
- Licensed daycare provider by the state of Michigan - 3 years
Timeline
Bartender/Bar Waitress
Winners Bar And Grill
08.2010 - Current
Floor Associate
Kmart, Sears Holding
08.2009 - 06.2010
Daycare Owner/Operator
Own Business
12.2007 - 06.2009
Assistant Manager
7-eleven
06.2001 - 08.2006
GED -
Roseville High School
- Licensed daycare provider by the state of Michigan - 3 years
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