Sheilia Lewiel
Antioch,Ca
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Help Desk Support Specialist
Pearson Education
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Driver
Lyft
10.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Driver
Uber
09.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Technical Support Representative
Speedy Fix
08.2008 - 03.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Office Clerk
Genesis Security And Protection
11.2016 - 09.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Computer Science
Los Medanos College
Pittsburg, CA09.2018
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Diablo Valley College
Pleasant Hill, CA04.2013
Skills
- Knowledge Base
- Customer Education
- Software and Hardware Assistance
- Help Desk Support
Additional Information
I am also a Mother of 4
So I am able to multitask
Timeline
Driver
Lyft
10.2017 - Current
Driver
Uber
09.2017 - Current
Office Clerk
Genesis Security And Protection
11.2016 - 09.2019
Technical Support Representative
Speedy Fix
08.2008 - 03.2020
Help Desk Support Specialist
Pearson Education
Computer Science
Los Medanos College
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Diablo Valley College
Similar Profiles
Lori HoffmanLori Hoffman
Test Scorer at Pearson EducationTest Scorer at Pearson Education
James StrangewayJames Strangeway
Order Control Analyst at Pearson EducationOrder Control Analyst at Pearson Education
Joseph LawrenceJoseph Lawrence
Technical Support Advisor, Tier 1 at Pearson EducationTechnical Support Advisor, Tier 1 at Pearson Education
Joe RatcliffeJoe Ratcliffe
Scanner operator at Pearson EducationScanner operator at Pearson Education
Cole WristenCole Wristen
Assistant Superintendent at UC ConstructionAssistant Superintendent at UC Construction