SHEILLA LUMPKINS
Greenwood,MS
Summary
Motivated team member with strong work ethic and ability to learn new skills quickly. Effective working style with minimal supervision and consistent execution of assigned tasks. Strong interpersonal skills to support collaboration and information exchange.
Overview
22
22
years of professional experience
Work History
Office Manager
Mallory Community Health Center
Lexington, Mississippi
07.2023 - 06.2026
- Managed daily office operations at a community health center.
- Oversee daily clinic operations, including patient scheduling, registration, medical records, and front-desk activities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Initiated and facilitated daily staff huddles and coordinated staff meetings and training.
- Participated in interviewing, hiring, onboarding, and training new employees.
- Reviewed employee attendance and productivity reports to assess performance and identify improvement areas.
- Prepared and reviewed weekly clinic assessment reports to evaluate performance and identify opportunities for improvement.
- Coordinated staff and patient appointment scheduling to optimize workflow and enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Scheduled appointments and coordinated patient visits with healthcare providers.
- Conducted regular audits of front-desk activities to ensure compliance with organizational policies and healthcare regulations.
- Promoted compliance with HIPAA, privacy requirements, and organizational standards for protecting confidential patient information.
- Managed billing, coding, insurance claims, and related revenue-cycle activities to support accurate and timely reimbursement.
- Managed accounts payable and accounts receivable, including processing and recording payments.
- Conduct daily deposits of cash, checks, and electronic payments, and reconcile deposits with accounting records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Collaborated with healthcare professionals to improve patient service delivery processes.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints or answered customer questions.
- Reviewed patient satisfaction surveys and assisted in identifying opportunities to improve patient experience.
- Maintained a clean, organized, and welcoming reception area to promote a professional and comfortable environment for patients and visitors.
Front Desk Receptionist/Billing Clerk/Medical Records Clerk
Mallory Community Health Center
Greenwood, Mississippi
11.2009 - 06.2023
- Greeted and assisted patients and visitors in person and by telephone, while fostering a welcoming environment.
- Answered and managed multi-line telephone calls, and assisted patients with inquiries and direct calls to appropriate staff.
- Checked patients in and out, verifying demographic and insurance information to ensure accurate records.
- Scheduled, confirmed, rescheduled, and canceled patient appointments to optimize the provider schedule using the clinic's scheduling system.
- Assisted patients with completing registration forms and insurance documentation.
- Collected patient copayments and payments to ensure accurate billing.
- Communicated patient arrivals to clinical staff and coordinated patient flow to minimize wait times and ensure a smooth, positive patient experience.
- Assisted with referrals, medical records, and insurance documentation.
- Responded to patient inquiries, addressed concerns efficiently, and provided courteous assistance to promote a positive patient experience.
- Performed administrative duties including data entry, filing, document organization, and maintaining an efficient and well-organized office environment.
- Responded to patient inquiries, addressed concerns efficiently, and provided courteous assistance to promote a positive patient
- experience.
- Followed and enforced clinic policies and procedures while maintaining professionalism, confidentiality, and quality standards in patient interactions.
- Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements.
- Maintained a clean, organized, and welcoming reception area to promote a professional and comfortable environment for patients and visitors.
Active Treatment Specialist
Grenada Crisis Stabilization Unit (Life Help)
Grenada, Mississippi
08.2004 - 06.2022
- Conducted intake assessments to identify patient needs and concerns effectively.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Assisted in crisis de-escalation to ensure a safe environment for all clients.
- Monitored patient behavior and provided immediate support during interventions.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Facilitated group activities that promoted positive self-esteem and healthy interpersonal relationships among clients.
- Provided direct supervision to clients while enforcing safety protocols, including the use of seclusion and restraint.
- Documented patient progress and maintained accurate case records consistently.
- Maintained detailed records of client progress towards achieving identified goals.
- Assisted in creating an environment conducive to healing by providing compassionate care and understanding of client needs.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Education
MBA - Healthcare Administration
American InterContinental University
Schaumburg, IL11-2022
Master of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MS05-2004
Bachelor of Science - Business Administration
Mississippi Valley State University
Itta Bena, MS05-1998
Skills
- Office management
- Revenue cycle management
- Medical billing
- HIPAA compliance
- Records management
- Client management
- Organization
Timeline
Office Manager
Mallory Community Health Center
07.2023 - 06.2026
Front Desk Receptionist/Billing Clerk/Medical Records Clerk
Mallory Community Health Center
11.2009 - 06.2023
Active Treatment Specialist
Grenada Crisis Stabilization Unit (Life Help)
08.2004 - 06.2022
MBA - Healthcare Administration
American InterContinental University
Master of Science - Criminal Justice
Mississippi Valley State University
Bachelor of Science - Business Administration
Mississippi Valley State University