Sheily Molina

-As a veterinary receptionist I was the first point of contact for clients and their pets, providing a warm welcome,

scheduling appointments, and managing patient records. I ensured smooth communication between clients and

staff, and maintained organized, accurate records.

-Answered incoming phone calls promptly, addressing client inquires with personalized responses.

Proactively followed up with clients after appointments to schedule rechecks and to ensure satisfaction and monitor

patient progress.

-Assisted veterinarians during examinations, handled pet restraint safely, maintained cleanliness in exam rooms, and

ensured all follow-ups were communicated clearly to clients.

-Thrived in a fast-paced, high-pressure environment, maintaining composure and attention to detail even during

peak hours, ensuring both client satisfaction and smooth clinic operations

-Supervised multiple dogs in a dynamic, high-energy environment, effectively preventing conflicts and ensuring safety while staying calm and organized under pressure.

-Trained new staff members in safety protocols and dog handling, serving as a role model for effective teamwork and calm leadership in a stressful environment.

-Maintained a clean and organized environment staying vigilant and attentive to both the dogs well-being and overall safety.

• Processed customer transactions efficiently using POS systems.
• Managed cash register, ensuring accurate cash handling and balancing at shift end.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new employees on operational procedures and customer interaction standards.
• Collaborated with team members to maintain a clean and organized work environment.
• Implemented upselling techniques to enhance customer experience and increase sales opportunities.
• Developed strong product knowledge to effectively assist customers with menu selections.