Sheimeka Gaines
Florence ,KY
Summary
Seasoned Payroll Specialist bringing 10 years’ experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
20
20
years of professional experience
Work History
Sr Account Manager
Paychex Inc
04.2022 - Current
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Developed and implemented policies related to payroll processing procedures.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
Fiscal Control Analyst
St. Louis Public School Department of Edu
10.2020 - 06.2022
- Grant Processing
- Health Insurance reimbursements
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency
- Reviewed time records for employees to verify accuracy of information
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Verified discrepancies and resolved clients’ billing issues
- Reconciled daily AR ledger and verified proper posting
- Processed incoming payments in accordance with established financial policies
- Prepared bills receivable, invoices and bank deposits
- Posted customer payments by recording cash, checks and credit card transactions
- Maintained records by imaging invoices, debits and credits
- Sorted and organized files, spreadsheets and reports
- Answered incoming telephone calls, took down messages and provided information
- Interacted with customers by phone, email or in-person to provide information
- Reviewed time records for 50 employees to verify accuracy of information.
Payroll Specialist
Americorps STL
01.2021 - 10.2021
- HR new hire and terminate employees
- Completed full cycle payroll
Payroll Processor
Challenge Unlimited
01.2020 - 10.2021
- Employment Verifications
- Correct Payroll errors
- Research Direct Deposit errors
- Make corrections to timecards
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP)
- Monitored compliance with generally accepted accounting principles and company procedures
- Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service
- Documented and processed all garnishments for bankruptcies, student loans and child support orders
- Reviewed time records for employees to verify accuracy of information
- Facilitated balancing of agency funds through pivot table development and processing
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals
- Led payroll production for multistate organization
- Maintained consistent knowledge of multi-state and local tax regulations
- Managed payroll for organization of 500 personnel.
Tax Specialist
Paycor
01.2017 - 01.2020
- Prior Quarter tax reconciliation
- Perform
- Familiar with Paychex, Paycom, and ADP tax documents
- Research, update and resolve payroll issues in a timely manner
- Reconciled and produced federal and state tax documents for corporate, private business and customers
- Delivered comprehensive tax documentation required for accurate individual and corporate returns
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Collected and submitted required tax payments
- Maintained thorough and current understanding of applicable tax laws
- Prepared 940, 941and 943 forms on regular basis for various tax needs
- Reconciled and produced federal and state tax documents for corporate, private business and customers
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
- Provided information about available products and services to clients, resulting in increased business opportunities
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities
Payroll Representative
FirstGroup America
01.2015 - 01.2017
- Prepared US, multistate and international tax returns for business clients
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
- Completed and filed returns with tax departments at local, state and federal levels
- Managed tax submissions and made sure all information complied with regulations
- Reviewed financial statements for accuracy and integrity.
- Payroll for numerous employees
- ADP reporting
- JP Morgan banking
- Focus/ Kronos for hours and earnings
- EVS direct deposits, check reversals, manual check request, W2 previews
- Employment verifications
- End year Tax audits
- Worked with complex tax issues that involved partnering with colleagues with in other areas of expertise
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Balanced and submitted bankruptcy report and child support for check disbursement.
Collector
Navient, General Revenue Corporation
01.2014 - 01.2015
- Responsible for receiving inbound and outbound calls regarding borrow specifics
- Worked on monthly collection goal of 136,000 dollars or more
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Trained new team members on scripts, company services and collection strategies
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals
- Directed day-to-day collections functions
- Investigated accounts with balance errors using accounting software
- Contacted customers to discuss payment schedules and set up or immediately process payments
- Used skip tracing and other techniques to locate debtors.
Account Manager
Terry's House
01.2006 - 01.2015
- Maintained employee records according to State of Ohio Department of Disability
- Intake Manager for clients with unique needs, and housing specifics
- Negotiate contracts, for Terry’s second line of business, First Clean Janitorial
- Payroll
- Accounts payable and Receivable
- Client Management
- Completing and reconciling payroll for 25 employees
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Oversaw new business development and customer servicing
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Introduced new processes to improve account and market tracking for better data analysis
- Organized and provided medication at set times
- Administered first aid and CPR in emergency situations
- Secured housing, medical care and employment for clients by collaborating with various community agencies
- Interviewed clients and family members to obtain key information for case planning and management
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions
- Exceeded goals through effective task prioritization and great work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Received and processed stock into inventory management system.
Education
Master of Science - Accounting
Indiana Institute of Technology
Fort Wayne, IN05.2021
Bachelor of Science - Accounting
Argosy University
Atlanta, GA04.2015
Associate of Science - undefined
Brown Mackie College
Cincinnati, OH10.2007
Skills
- New hire processing
- Processing wage withholding orders
- General ledger posting
- Time sheet review
- Journal entry preparation
- Payroll administration
- Payroll Processing
- Spreadsheet creation
- Financial reports
- Proficient in QUICKBOOKS, PAYCHEX, ADP, KRONOS, ULTIRO, & WORKDAY
- Exceptional Microsoft Excel skills
- Accounts Receivable
- Check writing
- Data analysis
- Persuasive communicator
- Tax return preparation
- QuickBooks proficiency
- Corporate tax preparation
- Local, state and federal tax returns
- IRS correspondence
- Tax law compliance
- Compliance knowledge
- Bookkeeping
- Account Reconciliation
- Verbal/written communication
- Time management
- Wages and salary
- MS Office
- Month-end reports
- Invoicing and collections
- Expense reports
- Journal updates
- Data processing
Timeline
Sr Account Manager
Paychex Inc
04.2022 - Current
Payroll Specialist
Americorps STL
01.2021 - 10.2021
Fiscal Control Analyst
St. Louis Public School Department of Edu
10.2020 - 06.2022
Payroll Processor
Challenge Unlimited
01.2020 - 10.2021
Tax Specialist
Paycor
01.2017 - 01.2020
Payroll Representative
FirstGroup America
01.2015 - 01.2017
Collector
Navient, General Revenue Corporation
01.2014 - 01.2015
Account Manager
Terry's House
01.2006 - 01.2015
Bachelor of Science - Accounting
Argosy University
Associate of Science - undefined
Brown Mackie College
Master of Science - Accounting
Indiana Institute of Technology