Hi, I’m
Sheiwa Wolkoff
Polkton,NC
Summary
Dynamic restaurant manager with proven expertise at Clutch Kitchen and Pour House, excelling in team management and customer engagement. Successfully enhanced service quality and streamlined inventory control, fostering a loyal clientele. Recognized for resolving conflicts effectively and implementing staff training programs that improved operational efficiency.
Overview
6
years of professional experience
Work History
Clutch Kitchen and Pour House
Restaurant Manager
01.2025 - Current
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Scheduling staff accordantly .
- Assuring liquor, wine and beer inventory is up to par for upcoming events.
Drinks by Sheiwa
Small Business Owner
01.2024 - Current
Job overview
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Communicating with host about beer, wine and liquor count for events.
- Creating a "Specialized Drink Menu" that best fits the event.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Clutch Kitchen and Pour House
Bartender
03.2020 - 12.2024
Job overview
- Served high customer volumes during special events, Panther games and Charlotte FC soccer games.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Graham St Pub and Patio
Bartender
08.2019 - 12.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Caswell's Station
Bartender Shift Manager
03.2022 - 04.2024
Job overview
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managing bartenders to assure all protocols are being met.
Education
SPCC4209 Old Monroe Rd
Business Certification from Accounting And Finance
ACE Fitness Online
Nutrition from Nutrition Sciences
04-2024
ACE Fitness Online
Personal Training Certification from Exercise Science
09-2016
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Employee supervision
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
Languages
Portuguese
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Clutch Kitchen and Pour House
01.2025 - Current
Small Business Owner
Drinks by Sheiwa
01.2024 - Current
Bartender Shift Manager
Caswell's Station
03.2022 - 04.2024
Bartender
Clutch Kitchen and Pour House
03.2020 - 12.2024
Bartender
Graham St Pub and Patio
08.2019 - 12.2024
SPCC
Business Certification from Accounting And Finance
ACE Fitness
Nutrition from Nutrition Sciences
ACE Fitness
Personal Training Certification from Exercise Science
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