Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sheka Canty

Atlantic City,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Food Lion
04.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier Assistant

Circle K
10.2021 - 04.2022
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Barista

Starbucks
03.2018 - 02.2022
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

Pleasantville High School
Pleasantville, NJ
06.2005

Skills

  • Product Knowledge
  • Information Security
  • Consultative Sales
  • Data Entry

Timeline

Customer Service Representative

Food Lion
04.2022 - 12.2022

Cashier Assistant

Circle K
10.2021 - 04.2022

Barista

Starbucks
03.2018 - 02.2022

Pleasantville High School

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Sheka Canty