Shekelia Harvey
Charlotte,NC
Summary
Knowledgeable Lockbox Processor with 25 years of experience in financial transaction processing, quality assurance, and exception handling. Recognized for participating in high-volume operations also specializing in HIPAA payments dealing with EOB's and sensitive client documentation.
Overview
26
26
years of professional experience
Work History
Operations Processing Associate
Wells Fargo
Charlotte, NC
02.2014 - 10.2025
- Assisted with daily operations to facilitate prompt processing of customer transactions.
- Collaborated with colleagues to improve service efficiency and enhance customer satisfaction.
- Aided in data entry and upheld precise records within internal systems.
- Processed customer transactions efficiently and accurately in high-volume environment.
- Processed incoming documents and maintained accurate records for efficient workflow.
- Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
Operations Specialist
Symcor
Charlotte, NC
10.2005 - 06.2013
- Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
- Collaborated effectively with cross-functional teams to resolve issues and improve processes.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
Processing Associate
First Chicago
Charlotte, NC
12.1999 - 2004
- Processed incoming documents and maintained accurate records for efficient workflow.
- Collaborated with team members to streamline operational procedures and improve efficiency.
- Assisted in training new employees on standard processing protocols and software systems.
- Monitored inventory levels, ensuring adequate supplies for processing operations.
- Processed incoming documents efficiently to ensure timely handling of customer requests.
- Assisted in maintaining accurate inventory records through systematic data entry and verification.
- Conducted regular audits of processed materials to ensure compliance with company policies and regulations.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
Education
High School Diploma -
Garinger High School
Charlotte, NC06-1994
Skills
-Excellent Attention to Detail
-Data Entry
-Document Imaging & Scanning
-Organizational Skills
-Fast Learner
-Time Management
-Payment Reconciliation
-Risk & Compliance
Timeline
Operations Processing Associate
Wells Fargo
02.2014 - 10.2025
Operations Specialist
Symcor
10.2005 - 06.2013
Processing Associate
First Chicago
12.1999 - 2004
High School Diploma -
Garinger High School