Nagala Hudgens
Red Oak,TX
Summary
To receive a challenging responsible role in the Risk Management/Auditing or Anti-Money Laundering industry including any corporation that offers the opportunity for accountability. Utilize over 20 plus Years’ experience in numerous software applications. 2 Years’ experience working in the healthcare industry as an Operations Processing with United Healthcare. Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance.
Overview
15
15
years of professional experience
Work History
Operations Processing Associate
United Health CARE
09.2021 - Current
- Managing healthcare provider queues across processes and prioritizing to minimize operational impact
- Completing requests for healthcare providers from executing contracts to terming contracts and/or providers
- Abiding by HIPAA laws and regulations while completing tasks
- Ability to learn internal Client systems and procedures
- Supporting Customers by verifying all the required elements to complete requests
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
BSA/AML Analyst
NTT Data
11.2019 - 09.2021
- Investigate cases to identify and report suspicious activity, including SAR filing
- Managing work queues across processes and prioritizing operational impact supporting Customers by verifying all required elements to open/maintain accounts.
- Escalate appropriate risk items and drive issues to closure.
- Escalating alerts with potentially suspicious activity requiring further review of cases
- Exhibit ownership of KYC/AML/ Actimize experience and client experience
- Supporting Customers by verifying all required elements to open/maintain account.
- Working knowledge of AML/Financial Crime red flags, risks, investigation processes and reporting
- Proficiency working alerts/cases management systems and utilizing vendor-based research systems new rules
- Ability to learn internal Client systems and procedures.
- Collected, defined and analyzed business requirements.
Compliance Advisor /QA Coach
Capital One
01.2017 - 10.2019
- Build and maintain awareness of broader context and implications of various types of risk affecting business (e.g., financial, legal, reputation, etc.)
- Identified AML risks and demonstrates solid grasp of AML/KYC policy
- Attend leadership meeting to discuss analysts progress, discrepancies in procedures or site, and any other open topic discussions.
- Escalating alerts with potentially suspicious activity requiring further review of cases.
- Audit reports for accuracy of information following company procedures and guidelines.
- Complete review and/update procedures or QA audits checklists as applicable
- Write suspicious activity reports, files CTR's, address sanctions alerts, and other applicable AML processes in accordance with regulations and time limitations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Business Analyst
Newbold Advisors
01.2011 - 12.2016
- Examined residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards.
- Evaluated credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines.
- Proficiently retrieved updated data and created charts using SQL, SharePoint, and Visio applications.
- Provided feedback to business partners as appropriate
- Responsible for examination of several different types of lending (conventional, government-backed, home equity, etc.)
- Responded to company, individual, and investor audits
- Conducted due diligence investigations
- Conducted due diligence investigations identified gaps and inconsistencies.
- Ensured loan is ready to be sent to Attorney
- Provided quality control assistance to verify accuracy of progress
- Successfully maintained and tracked high volume of detail on daily basis
- Prioritizing and managing deadlines based on client’s needs.
Escrow Assistant
Rels Settlement Services
01.2010 - 01.2011
- Prepared settlement statement with accurate and detail information regarding loan information
- File Balancing the Settlement Statements
- Created and maintained reports using Access, and Excel
- Generated and reviewed mortgage documents for loans
- Data Research to assure that homeowner’s insurance, property taxes, payoffs etc
- Are updated and not delinquent prior to closing
- Consulting with Lenders on any questions they may have regarding loans
- High Level of Customer Service
Legal Assistant
Small
10.2008 - 12.2009
- Performed quality control and assembled mortgage files for final distribution
- Prepared loan modification and escrow files for final loan processing actions
- Generated and reviewed mortgage documents for both business and home disaster loans
- Ensured all finalized loan documents and packages meet or exceed compliances with SBA, State, and local policies, laws, and procedures
- Maintain and report all loan document corrections.
Education
High School Diploma -
Ennis High School
Ennis, Texas2004
Skills
- Microsoft Windows
- Bank Fraud Prevention
- SAR Drafting
- Word, Excel (Macros, Pivot Tables), PowerPoint
- Detail Oriented
- Customer Service
- Data entry
- Lexis Nexis World/AML
- SharePoint
- Financial Advisory
- SME (Subject Matter Expert)
- QA Coach
- Knowledge Central
- SQL
- Touchpoint
- Training And Delegating
- Management skills
- Risk Management
- Actimize
- Privacy and Confidentiality
- Compliance Understanding
Languages
English
Timeline
Operations Processing Associate
United Health CARE
09.2021 - Current
BSA/AML Analyst
NTT Data
11.2019 - 09.2021
Compliance Advisor /QA Coach
Capital One
01.2017 - 10.2019
Business Analyst
Newbold Advisors
01.2011 - 12.2016
Escrow Assistant
Rels Settlement Services
01.2010 - 01.2011
Legal Assistant
Small
10.2008 - 12.2009
High School Diploma -
Ennis High School
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