SHEKENYA WHITTEN
Columbus,GA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator /Medical Billing and Collections Specialist
Peachtree Orthopedics / Phytest
Atlanta, GA
12.2023 - 06.2026
- Coordinated scheduling of imaging, surgeries, and follow-up visits with healthcare providers to streamline patient care.
- Maintained accurate records of all patient care activities in electronic health record systems, supporting compliance and continuity of care.
- Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed high-volume operations handling 200–250 client accounts daily, verifying data accuracy, resolving discrepancies, and maintaining efficient throughput under strict regulatory standards.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Obtained informed consent and payment documentation from patients and filed in the system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Counselled patients on potential financial liabilities and payment requirements.
- Processed orthopedic claims using billing systems and payer guidelines.
- Resolved patient accounts through calls, letters, and collection follow-up.
- Reviewed denials and corrected claims for resubmission.
Specimen Collection Supervisor
ECP Counseling
Atlanta, GA
04.2025 - 10.2025
- Supervised daily operational workflows, enforcing 100% compliance with chain-of-custody, safety protocols, and strict regulatory documentation standards.
- Enforced chain of custody requirements for sensitive laboratory specimens.
- Trained new employees on proper sample collection techniques and quality assurance protocols.
- Trained specimen processing staff on laboratory procedures and workflow standards.
- Trained and coached team members on standard operating procedures and quality control guidelines to enhance documentation accuracy.
- Monitored laboratory information system entries for specimen tracking and documentation.
- Collaborated with other departments to facilitate timely specimen delivery and maintain workflow efficiency.
Retail & Inventory Associate
GAP Factory
Columbus, GA
07.2023 - 01.2024
- Managed inventory intake and stockroom operations by unloading shipments, verifying packing manifests, restocking sales floor units, and conducting cycle counts to ensure accurate inventory levels.
- Achieved recognition as a top performer for operational efficiency and organization, contributing to effective product line management.
- Received merchandise shipments and organized them in stockroom.
- Restocked sales floor with inventory to enhance product availability. with neatly folded apparel and accurately tagged inventory.
- Replenished sales floor with folded apparel to maintain inventory levels. with folded apparel and tagged inventory.
Production Associate / Quality Control Inspector
Kia (Malone Staffing Assignment)
West Point, GA
12.2020 - 04.2021
- Executed quality inspections on automotive components to identify defects and ensure compliance with company standards before release.
- Maintained line speed while inspecting final assemblies for appearance, tolerance, and specification compliance.
- Reviewed inspections against company quality standards and specifications.
- Documented inspection findings and defect logs; communicated quality concerns to supervisors and production teams to prevent batch errors.
- Maintained a clean, highly organized, and 5S/OSHA-compliant production line environment.
- Assembled components using bolts and screws to create final products.
- Trained new staff on inspection procedures and quality guidelines
- Collaborated with team to rotate production lines and duties to meet demand.
- Individually assembled components by using hand tools to ensure proper fit. using bolts and screws.
Quality Assurance Specialist I (Promoted from CSR)
TSYS / Global Payments
Columbus, GA
11.2016 - 02.2020
- Executed high-volume quality audits, evaluating operations against strict performance and compliance rubrics to maintain quality standards.
- Monitored call center interactions using quality scorecards and evaluation checklists.
- Reviewed recorded calls for compliance, script adherence, and service standards.
- Coached agents on communication, empathy, and call handling standards.
- Identified trends in customer complaints and worked with agents to develop solutions.
- Developed action plans to improve customer satisfaction levels and reduce repeat calls.
- Performed root cause analysis on escalated issues to determine underlying causes.
- Investigated potential fraud cases by analyzing call data and identifying discrepancies.
Education
High School Diploma -
Hardaway High School
Columbus, GASkills
- Patient coordination
- Healthcare Compliance
- Electronic Health Records
- Patient Records Management
- Claims Processing Accuracy
- Flow management
- Quality assurance
- Quality inspection
- Continuous improvement
- Safety compliance
- Safety adherence
- Data entry
- Workflow coordination
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Adaptable to change
- Workplace organization
- Improvement mindset
- Inventory management
- Inventory tracking
- Production preparation
- Batch documentation
- Shipping support
- Inventory tracking
- Production preparation
- Materials management
EDUCATION & TRAINING
Safety & Quality Training: OSHA & Safety Guidelines, Standard Operating Procedures (SOP), Chain-of-Custody Protocols
Timeline
Specimen Collection Supervisor
ECP Counseling
04.2025 - 10.2025
Patient Care Coordinator /Medical Billing and Collections Specialist
Peachtree Orthopedics / Phytest
12.2023 - 06.2026
Retail & Inventory Associate
GAP Factory
07.2023 - 01.2024
Production Associate / Quality Control Inspector
Kia (Malone Staffing Assignment)
12.2020 - 04.2021
Quality Assurance Specialist I (Promoted from CSR)
TSYS / Global Payments
11.2016 - 02.2020
High School Diploma -
Hardaway High School