ElizaBeth Horn
Best Physicians at Home
Bristow,OK
1
Certification
17
years of professional experience
Compassionate Medical Assistant skilled in patient care coordination, clinical documentation, and phlebotomy. Proven ability to enhance patient satisfaction and streamline workflows while ensuring HIPAA compliance.
Work History
Medical Assistant /Lead Patient Care Coordinator
1 Month- Supported healthcare providers during examinations, facilitating smooth patient interactions and procedures.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Assisted in patient intake processes, ensuring accurate collection of medical history and information.
- Maintained cleanliness and organization of examination rooms, contributing to a safe environment for patients.
- Documented patient progress notes accurately in electronic health records, improving data accessibility for staff.
- Coordinated follow-up appointments and referrals, streamlining care continuity for patients post-visit.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant / Patient Care Tech
2 Years 1 Month- Assisted healthcare providers with patient examinations and procedures to ensure efficient care delivery.
- Administered medications and vaccinations according to established protocols, enhancing patient safety.
- Collaborated with multidisciplinary teams to streamline processes and enhance patient outcomes.
- Conducted routine diagnostic tests and monitored vital signs to support clinical assessments effectively.
- Trained new staff on best practices in medical assisting, promoting a culture of continuous improvement.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
ER Admission Clerk / PCT /Certified Phlebotomist
1 Year- Processed patient admissions and discharges efficiently, ensuring accurate documentation and compliance with hospital policies.
- Managed medical records, maintaining confidentiality and adherence to HIPAA regulations for patient information.
- Coordinated communication between departments, facilitating timely responses to inquiries and requests from healthcare staff.
- Assisted in scheduling appointments and managing calendars for multiple healthcare providers, optimizing workflow efficiency.
- Trained new clerks on administrative procedures, improving team performance and knowledge retention within the department.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced team morale, organizing staff events and fostering a positive work environment.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
Communication Officer /911 Dispatcher
10 Months- Collaborated with law enforcement personnel to create effective communication strategies during emergencies.
- Coordinated public outreach events to enhance community engagement and police visibility.
- Managed social media platforms, increasing public interaction and awareness of police activities.
- Developed and disseminated press releases to inform community about departmental initiatives.
- Trained staff on communication protocols to ensure consistent messaging across all channels.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
- Spearheaded public relations efforts that led to successful partnerships with influencers within the industry.
- Managed crisis communications, minimizing negative press during sensitive events.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Lead Registered Dental Assistant
8 Years 10 Months- Supervised daily operations of dental procedures and assisted in patient care.
- Trained and mentored new dental assistants on best practices and office protocols.
- Implemented infection control measures ensuring compliance with health regulations.
- Streamlined appointment scheduling process to enhance patient flow and reduce wait times.
- Collaborated with dentists to prepare treatment plans and assist during complex procedures.
- Managed inventory of dental supplies, optimizing stock levels for operational efficiency.
- Enhanced patient education initiatives regarding oral hygiene and post-treatment care.
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting with dental fillings, permanent, and temporary crowns and sealants.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed to more effective treatments.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Acted as a liaison between dentist, insurance providers, and patients for smooth billing processes and coverage inquiries.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
Education
Licensed Massage Therapist - Massage Therapy
HHA - Home Health Aide
Certified Nursing Assistant - Nursing
Phlebotomist - Phlebotomy
No Degree - Dental Assisting
Skills
Direct patient care
Patient scheduling
Patient advocacy
EMR / EHR
Medical vocabulary
Vital sign monitoring
Phlebotomy
Phlebotomy techniques
Specimen processing
Immunization administration
Sterilization techniques
Team collaboration
HIPAA compliance
Customer service
Patient-focused care
Care coordination
Monitoring patient progress
Data entry
Medical terminology
Medical terminology knowledge
Medical supply inventory
First aid
CPR
Prioritizing stat orders
Trustworthy support
Patient coordination
Adaptable
Trustworthy companion
Payment processing
Patient progress tracking
Certification
- CNA - Certified Nurse Assistant
- Certified Phlebotomist - 3 years
- Certified Home Health Aide, - 1 year
- Licensed Massage Therapist - 23 years
- RDA- Registered Dental Assistant - 26 years
Interests
Crafting and DIY Projects
Interior Design
Fashion
Timeline
Medical Assistant /Lead Patient Care Coordinator
Best Physicians at Home
06.2026 - CurrentRead More
Medical Assistant / Patient Care Tech
Hillcrest Medical Center
05.2024 - 06.2026Read More
ER Admission Clerk / PCT /Certified Phlebotomist
Carrus Lakeside Hospital
12.2023 - 12.2024Read More
Communication Officer /911 Dispatcher
Bristow Police Department
08.2020 - 06.2021Read More
Lead Registered Dental Assistant
Brian Patten DDS
12.2009 - 10.2018Read More
Wings
HHA from Home Health Aide
Read More
Community Care College
Licensed Massage Therapist from Massage Therapy
Read More
Sapulpa Central Tech
Certified Nursing Assistant from Nursing
Read More
Sapulpa Central Tech
Phlebotomist from Phlebotomy
Read More
Community Care College
No Degree from Dental Assisting
Read More