Ann M. Woody
Battle Creek,MI.
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
13
13
years of professional experience
Work History
Care Coordinator/Lead Medical Assistant
The Lung Center and Sleep Clinic
Battle Creek, MI
11.2014 - 12.2022
- Problem solving and implementing procedures for a better work environment
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Cross-trained in front-office procedures to back up reception staff.
- Providing administrative assistance for the office manager including but not limited to processing payroll, interviewing potential new hires, acting as the onsite supervisor when management is out of the office
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 60+ patients per day.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted physicians and nurses with clinical procedures such as Pulmonary Function Test
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
CNA
Southwest Regional Rehabilitation Center
05.2010 - 11.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Education
High School Diploma -
Athens Area High School
Athens, MICertificate of Completion/License - Nursing Assistance
Comstock Community Ed
Kalamazoo, MI04.2010
Skills
- Charting Expertise
- Conflict Resolution
- Account Management
- Direct Patient Care
- EMR Systems
- Clinical Applications
- Customer Service
- Team Management
- Clinical Flow Management
- Complex Problem-Solving
- Performance Improvement
- Operational Standards
Timeline
Care Coordinator/Lead Medical Assistant
The Lung Center and Sleep Clinic
11.2014 - 12.2022
CNA
Southwest Regional Rehabilitation Center
05.2010 - 11.2014
High School Diploma -
Athens Area High School
Certificate of Completion/License - Nursing Assistance
Comstock Community Ed