SHEKETHA SCOTT
Houston
Summary
Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Address customer's needs while quickly moving them through the check-out process. I am passionate about serving others and eager to take on new responsibilities and leadership roles.
Diligent Cargo Agent with background in managing cargo operations efficiently and ensuring accurate documentation. Successfully coordinated logistics, contributing to timely and safe transport of goods. Demonstrated excellent organizational skills and attention to detail in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Cargo Agent
U.S. AVIATION SERVICES
06.2026 - Current
- Coordinated cargo handling operations to ensure timely departures and arrivals.
- Managed documentation for air freight to maintain compliance with regulatory standards.
- Trained new staff on cargo handling procedures and safety protocols.
- Implemented process improvements reducing delays in cargo processing times.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
Passenger Service Agent (PSA)
Spirit Airlines
Houston, Texas
01.2025 - Current
- Delivering world-class service to Spirit Airlines guests by greeting and welcoming them in a polite and friendly manner with a smile and thanking them for flying Spirit Airlines
- Used computers and kiosks to provide legendary customer service to all aspects of the ticketing process, including selling, printing, and reissuing tickets. Monitored check-in process and ensured guest had the proper documentation for travel (e.g., passports, visas) for customers traveling international by checking Timatic, and adequately tagged baggage, so there were no delays due to an error on the part of the airline or the passengers
- Using initiative to resolve guest issues on the spot and take appropriate follow-up action
- Assisting customers to utilize self-service kiosks to obtain boarding documentation and self-tagging their bags results in cutting check-in time by 50%
- Escort and provide timely and effective Special Services assistance to Guests with travel challenges such as physically disabled, Law Enforcement Officers, and Unaccompanied Minor travel, easing traveler's distress and increasing airline satisfaction survey scores
- Enforcing the company baggage policy and hygiene with customers baggage, resulting in increased revenue, and saving the airline in lost baggage fees and complaints
- Keeping passengers informed and making announcements about their itineraries, flights, and luggage, I queued lines at the ticket counter and boarding areas.
- Performing clearance and verification of documents at the kiosks, check-in counter and gates educating the Guests on the legal requirements covering their journeys such as passport, visa & health requirements, and other details
- Performed additional related duties as deemed operationally necessary by management
- Allegiance Ground International
Cashier/Sales Representative
Conns Home Plus
Houston, TX
04.2021 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Worked closely with other departments to promote sales contests, clarify information, and distribute reports
- Identified customer needs and presented appropriate product offerings.
Cashier
Academy Sports and Outdoors
Houston, TX
02.2020 - 11.2021
- Greeted customers and answered any questions about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Kroger's
Houston, TX
01.2013 - 01.2018
- Ensured that all guests received a warm greeting at the register
- Verified customer ages for alcohol and tobacco purchases
- Met or exceeded item per-hour and scanning goals while balancing drawer at end of shift.
Sales Representative
Walmart
Baytown, TX
06.2006 - 01.2007
- Worked within the sales and support teams for the achievement of customers satisfaction
- Greeted customers entering establishments and facilitated and processed orders
- Created revenue generation, and long-term account goals in line with company vision and values.
Receptionist
Remington Park
Baytown, TX
01.2004 - 06.2006
- Sorted and classified information according to alphabetical or numerical order
- Assisted consumers/staff/volunteers/visitors park properly at the main office location
- Prepared letters and other documents using MS Word, Excel, Access and Outlook
- Filed and retrieved corporate documents, records, and reports
Shift Supervisor
Burger King
Baytown, TX
01.2002 - 01.2004
- Supervised production in accordance with company policies and procedures
- Ensured smooth production operation during shift
- Maintained employee shift schedules to include workstation assignments/rotations, training, vacations, breaks, and overtime assignment.
- Back-up for absent employees, and shift rotations
- Ensured quality control by adjusting during shift to produce product within specifications.
Education
Associate of Science - Accounting and Business Management
Everest University
04-2015
Skills
- Working with Multi Line Phones, General office equipment operation
- Expert knowledge of Ticketing Systems - UC360, Process Payments, GoNow, SkySpeed, MAXOps, Sabre, Amadea, Gate Reader, ADP, Microsoft Office Suites, and company handbook
Timeline
Cargo Agent
U.S. AVIATION SERVICES
06.2026 - Current
Passenger Service Agent (PSA)
Spirit Airlines
01.2025 - Current
Cashier/Sales Representative
Conns Home Plus
04.2021 - 05.2024
Cashier
Academy Sports and Outdoors
02.2020 - 11.2021
Cashier
Kroger's
01.2013 - 01.2018
Sales Representative
Walmart
06.2006 - 01.2007
Receptionist
Remington Park
01.2004 - 06.2006
Shift Supervisor
Burger King
01.2002 - 01.2004
Associate of Science - Accounting and Business Management
Everest University
SUMMARY
- Years of experience in customer service, Money Handling and time management skills, with a very good attendance record
- Solid project/program management skills and experience in delivering projects on time, within budget, and with high customer satisfaction in highly matrixed global organizations.