Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shekeyla Eaddy

Homestead

Summary

Seasoned educator with 6 years' experience, adept at fostering safe and inclusive learning environments. Excelled in classroom management, lesson plan implementation, and student supervision across various educational settings. Seeking to leverage organizational and communication skills in a Remote role.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Foundever
12.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sorter

DiMare Fresh
12.2016 - 04.2017
  • Maintained warehouse organization by manually sorting pallets, boxes, and materials according to size, type, and destination.
  • Ensured quality control by inspecting materials during sorting to adhere to specific criteria, achieving established productivity rates.
  • Upheld cleanliness and functionality of the conveyor and sorting line area, while verifying material conformity to specifications and regulatory standards.

Preschool Assistant Teacher

Grace Child Academy
10.2012 - 08.2014
  • Assisted in executing approved lesson plans and maintaining a structured daily schedule, ensuring a consistent educational environment.
  • Monitored student behavior and activities, enforcing rules and promoting safety in both classroom and recreational spaces.
  • Documented student progress and behavior while also identifying and responding to signs of distress or developmental challenges.

Preschool Assistant Teacher

Homestead Christian Academy
03.2010 - 10.2012
  • Assisted in the execution of daily lesson plans and classroom schedules, ensuring an organized and productive learning environment.
  • Monitored student behavior to enforce rules and promote safety, and provided guidance during recreational and craft activities.
  • Managed daily records of student activities and routines, while also fostering positive relationships with students, parents, and staff.

Classroom Assistant

Miami Dade Public Schools
12.2005 - 03.2007
  • Maintained inclusive educational settings and provided individualized support to enhance student learning and emotional well-being.
  • Assisted with classroom management, prepared instructional materials, and facilitated small group activities to reinforce lesson concepts.

Education

High School Diploma - undefined

Homestead Senior High School
Homestead, FL
06.2005

Skills

  • Package Loading
  • Materials Handling and Transport
  • Production Deadline Management
  • Workflow Management
  • Classroom Organization
  • Child Development
  • Lesson Planning
  • Calm and Patient
  • Effective Listening
  • Small Group Instruction
  • Teacher Assistance
  • Customer service
  • Active listening

Timeline

Customer Service Representative

Foundever
12.2024 - 04.2025

Sorter

DiMare Fresh
12.2016 - 04.2017

Preschool Assistant Teacher

Grace Child Academy
10.2012 - 08.2014

Preschool Assistant Teacher

Homestead Christian Academy
03.2010 - 10.2012

Classroom Assistant

Miami Dade Public Schools
12.2005 - 03.2007

High School Diploma - undefined

Homestead Senior High School

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