Innobert Jean-Marie
North Miami,FL
Summary
I've been a Customer Service Representative for 3 years, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I 1 year of Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Also, 4 years of talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica Calling Center
06.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Construction Laborer
Imeco Inc
08.2018 - 10.2022
- Utilized hammers, saws, squares, levels and fastening devices to complete projects
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Sales Associate /Cashier Assistant
Dollar General
01.2021 - 10.2022
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Helped customers complete purchases, locate items a n d join reward programs.
Package Handler
UPS
11.2022 - 01.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
No Degree - Business Administration
Florida Agricultural AndMechanical University
Tallahassee, FL12.2019
Skills
- Jam Clearing
- Material Stacking Order Picking and Processing
- Customer Relations
- Package Loading
- Active Listening
- POS Systems Expertise
- Product Knowledge
- Credit and Cash
Transactions - Forming and Pouring
- Concrete Removal
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Package Handler
UPS
11.2022 - 01.2023
Sales Associate /Cashier Assistant
Dollar General
01.2021 - 10.2022
Construction Laborer
Imeco Inc
08.2018 - 10.2022
Customer Service Representative
Alorica Calling Center
06.2018 - 03.2020
No Degree - Business Administration
Florida Agricultural AndMechanical University
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