Shekia Kellam
Richmond,VA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor
RXO
Richmond, Virginia
10.2015 - 06.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently.
- Managed daily schedules, assigning drivers to specific routes based on customer demands, and driver availability.
- Improved customer satisfaction by resolving delivery issues promptly and effectively.
- Investigated the root causes of inventory discrepancies, and implemented corrective actions to prevent occurrences.
- Scheduled shifts and assigned tasks are based on workload priorities and employee skills.
- Investigated customer complaints regarding damaged or missing items, implementing measures to prevent future occurrences.
Education
High School Diploma -
Nandua High School
Onley, VA06-2002
Skills
- Team leadership
- Inventory control
- Critical thinking
- Effective communication
- Customer service
Timeline
Supervisor
RXO
10.2015 - 06.2025
High School Diploma -
Nandua High School