Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Shekina Pinckney

Customer Service Representative
Huger,SC

Overview

4
4
years of professional experience

Work History

E-Commerce Personal Shopper

Walmart
11.2019 - Current
  • Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
  • Managed inventory levels effectively, minimizing stockouts while avoiding overstock situations that could result in markdowns or spoilage.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
  • Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
  • Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Customer Service Representative

Bath & Body Works
06.2022 - 08.2023
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Deli Clerk

Spinx Gas Station
12.2021 - 05.2022
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.

Education

No Degree - Nursing Assistance

ECPI University
North Charleston, SC

Skills

Sales strategy development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Bath & Body Works
06.2022 - 08.2023

Deli Clerk

Spinx Gas Station
12.2021 - 05.2022

E-Commerce Personal Shopper

Walmart
11.2019 - Current

No Degree - Nursing Assistance

ECPI University

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Shekina PinckneyCustomer Service Representative