Mariann De La Parra
Crowley,TX
Work Preference
Summary
Dynamic E-Commerce Personal Shopper at Kroger with a proven track record in client relationship building and meticulous order proofing. Recognized for consistently achieving high customer satisfaction ratings while efficiently managing delivery organization. Adept at leveraging product knowledge and strong interpersonal skills to enhance service quality and foster loyalty.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Careful E-Commerce Personal Shopper with 3 years rapidly and effectively delivering quality merchandise to discerning customers. Meticulously adheres to client requests. Tirelessly addresses discrepancies and stock issues. Dedicated to serving as customers' direct proxy in purchasing ideal items without physically visiting retail locations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
E-Commerce Personal Shopper
Kroger
02.2018 - 11.2021
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Aided new customers during e-commerce service registration processes to enable return patronage.
Host
Babes Chicken
05.2018 - 05.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Bachelor of Arts - Art Therapy
North Central College
Denton, TX06-2029
Associate of Arts - Art Education
North Central Texas College
Corinth, TX06-2026
High School Diploma -
Billy Ryan High School
Denton, TX05-2017
Skills
- Digital marketing
- Client relationship building
- Negotiation tactics
- Sales strategy development
- Vendor engagement
- Accurate money handling
- Planning and organization
- Product awareness
- Upbeat and outgoing attitude
- Relationship building
- Order proofing
- Deadline driven
- Delivery organization
- Strong interpersonal skills
- Merchandise selection
- Payment processing
- Market trends analysis
- Attention to detail
- Product knowledge
- Customer relations
- Customer service
- Delivery procedures
- Documentation and reporting
- Advertising and marketing
- Sales proficiency
- Branding
- Trend forecasting
- Lift up to 100 pounds
Accomplishments
- Resolved product issue through consumer testing.
- Achieved mental coaching skills through effectively helping with E-sports students.
- Supervised team of 20 staff members.
- Documented and resolved Mental Block which led to Winning gaming event.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I am a mother to my wonderful 3-year-old
- I enjoy helping others and giving back to the community
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Pilates
- Team Sports
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Mindfulness Practices
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Video Gaming
- Coding and Programming
- Digital Art and Animation
- 3D Printing
- Running
- Volunteering
- Video Game Design
- Web Development and Design
ART AWARDS
In my free time, I entered many art competitions. When I'm not gaming, I'm drawing to release stress and other bottled-up feelings. With my art, I tend to win many art contests. If it's modern, traditional, or digital. I'm constantly letting my creative mind run its course
Certification
- PCW - Personal Care Worker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host
Babes Chicken
05.2018 - 05.2020
E-Commerce Personal Shopper
Kroger
02.2018 - 11.2021
Bachelor of Arts - Art Therapy
North Central College
Associate of Arts - Art Education
North Central Texas College
High School Diploma -
Billy Ryan High School
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