Summary
Overview
Work History
Education
Skills
Awards
Clubsorganizations
Timeline
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Shekinah Robberson

Shekinah Robberson

Donor Relations Manager

Summary

Professional in donor relations with keen eye for building and maintaining key relationships. Proven track record of enhancing donor engagement through strategic initiatives. Known for effective team collaboration and consistent delivery of results, adapting to changing needs with proficiency in CRM systems and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Donor Relations Manager

United Way Of Northwest Louisiana
06.2023 - Current


  • Developed comprehensive annual giving strategies to establish sustainable fundraising sources for long-term success.
  • Led cross-departmental collaboration on marketing materials for fundraising campaigns, ensuring consistent branding and messaging across all channels.
  • Maximized event attendance and revenue generation through meticulous planning, promotion, and execution of donor events.
  • Leveraged technology platforms to enhance donor communications, including email marketing campaigns and social media outreach efforts.
  • Implemented innovative approaches to recognize donors'contributions through various acknowledgment methods that fostered loyalty among supporters.
  • Coordinated volunteer recruitment efforts to support donor relations initiatives and enhance community outreach programs.
  • Improved donor retention rates by developing customized stewardship plans and providing meaningful engagement opportunities.
  • Streamlined donation processing procedures, reducing administrative burdens while maintaining high levels of financial accountability.
  • Strengthened fundraising efforts for increased donations through targeted campaigns and tailored messaging.
  • Increased donor database accuracy by implementing rigorous data entry protocols, ensuring timely gift acknowledgements and reporting.
  • Enhanced donor relationships by implementing personalized communication strategies and regular updates on program outcomes.
  • Promoted program to funders through direct appeals and special publications or online appeals.
  • Conducted research to identify goals, net worth and charitable donation history related to potential donors, potential investors or general donor markets.
  • Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities.
  • Developed fundraising activity plans to maximize participation or contributions and minimize costs.
  • Designed meaningful donor experiences by planning events, communicating programmatic updates, showcasing the impact of their contributions.

Donor Relations Coordinator

United Way Of Northwest Louisiana
01.2022 - 05.2023
  • Streamlined the donor database for improved tracking, reporting, and relationship management.
  • Evaluated existing donor programs for effectiveness, making strategic recommendations based on data-driven insights.
  • Conducted comprehensive research on potential donors to identify new partnership opportunities for the organization.
  • Cultivated strong relationships with external partners such as foundations, corporations, government agencies or other organizations involved in philanthropy.
  • Provided training and support to colleagues in best practices for donor relations, contributing to a culture of collaboration and continuous improvement.
  • Elevated donor satisfaction levels through prompt resolution of inquiries and concerns related to contributions or benefits.
  • Collaborated with fundraising teams to develop targeted campaigns and solicitations, increasing overall donations.

Student Ambassador

Louisiana State University Shreveport
08.2021 - 12.2021
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data
  • Ensured timely completion of assigned projects by prioritizing tasks according to deadlines and urgency levels.
  • Assisted in the preparation of presentations, reports, and other documents as needed by supervisors and colleagues.
  • Contributed to a positive work environment by assisting coworkers with various tasks as needed.
  • Boosted office morale through effective communication skills that fostered a collegial atmosphere among team members.
  • Expedited document processing for student services such as transcript requests or enrollment verifications while maintaining accuracy standards.
  • Upheld a high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
  • Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Donor Relations Intern

United Way of Northwest Louisiana
06.2021 - 12.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the non-profit sector, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and materials to assist senior staff.
  • Gathered, organized and input information into digital donor database.

Customer Service Representative

U-Haul
09.2020 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Bachelor of Arts - Mass Communication: Public Relations

Louisiana State University Shreveport
Shreveport, La
2018.08 - Current

Skills

Written and verbal communication

Creative thinking

Public Speaking

Donor retention

Relationship Building

Event Planning

Data management

Awards

  • Dean’s/Chancellor’s List (2018- Present)
  • National Society of Leadership and Success
  • National Honors Society
  • Mu Alpha Theta

Clubsorganizations

  • Louisiana State University Shreveport Orientation Leader


Timeline

Donor Relations Manager

United Way Of Northwest Louisiana
06.2023 - Current

Donor Relations Coordinator

United Way Of Northwest Louisiana
01.2022 - 05.2023

Student Ambassador

Louisiana State University Shreveport
08.2021 - 12.2021

Donor Relations Intern

United Way of Northwest Louisiana
06.2021 - 12.2021

Customer Service Representative

U-Haul
09.2020 - 09.2021

Bachelor of Arts - Mass Communication: Public Relations

Louisiana State University Shreveport
2018.08 - Current
Shekinah RobbersonDonor Relations Manager