Shekinah Turner
Killeen
Summary
Healthcare and administrative support professional with experience in interdisciplinary clinical coordination, patient flow management, medical documentation, and customer service. Skilled in communication, scheduling, compliance, and supporting efficient, patient-centered operations.
Overview
4
4
years of professional experience
Work History
Processor
Burlington Coat Factory
02.2025 - Current
- Process merchandise to meet productivity/accuracy goals.
- Maintain organized stock areas and restock sales floor.
- Support team communication and assist customers.
- Prioritize tasks to meet operational deadlines.
Supply Associate / Customer Service Rep.
CarMax
10.2023 - 02.2025
- Delivered professional customer service and resolved inquiries.
- Managed inventory audits and accurate stock levels.
- Updated records and prepared documentation.
- Coordinated with internal teams, vendors, and clients.
Plasma Processor / Customer Service Rep.
Freedom Plasma
02.2023 - 10.2023
- Ensured donor safety and regulatory compliance.
- Performed quality control tests and documentation.
- Managed scheduling, intake, and patient flow.
- Collaborated with nurses and clinical staff.
Corrective Exercise Specialist
Anthony Medical & Chiropractic Center
04.2022 - 02.2023
- Coordinated treatment plans and follow-up care.
- Maintained patient records and insurance documentation.
- Assisted with scheduling and appointment cycles.
- Communicated with clinicians and patients.
Education
General Studies
Central Texas College
01.2026
Certificate - Phlebotomy
Elite Nurse Aide Training
01.2019
Skills
- Interdisciplinary communication with clinicians and administrative staff
- Scheduling, patient flow, appointment coordination, and referral processes
- Compliance with healthcare policies, procedures, and regulations
- Medical terminology and clinical documentation accuracy
- Report preparation, data entry, and recordkeeping
- Customer service, patient support, and conflict resolution
- Time management, prioritization, and workflow organization
Timeline
Processor
Burlington Coat Factory
02.2025 - Current
Supply Associate / Customer Service Rep.
CarMax
10.2023 - 02.2025
Plasma Processor / Customer Service Rep.
Freedom Plasma
02.2023 - 10.2023
Corrective Exercise Specialist
Anthony Medical & Chiropractic Center
04.2022 - 02.2023
Certificate - Phlebotomy
Elite Nurse Aide Training
General Studies
Central Texas College