Shekira Rawlings
Summary
Experienced and dedicated Correctional Officer with a proven track record of maintaining order and enforcing rules and regulations in prison and jail settings. Demonstrates exceptional skills in handling difficult inmates and high-pressure situations, consistently displaying sound judgment and reasoned thinking throughout a 5-year career in the industry. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to effectively contribute to team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Greensville Correctional Center
04.2019 - Current
- Enforce rules and keep order within jails or prisons, Supervise activities of inmates, Inspect facilities to ensure that they meet security and safety standards, write reports on inmate conduct, Escort and transport inmates. Ensuring facility is safe and secure at all times
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Customer Service Representative/ Customer Support
Teleperformance
07.2017 - 07.2018
- Receiving inbound and placing outbound calls, assisting customers with website navigation, troubleshooting website to work properly, assisting customers with account balances.
Food Service Technician
CENTRAL STATE HOSPITAL
10.2016 - 07.2017
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Remove trash and clean kitchen garbage containers
- Carry food supplies, equipment, and utensils to and from storage and work areas
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Load dishes, glasses, and tableware into dishwashing machines
- Distribute menus to hospital patients, collect diet sheets, and deliver food trays and snacks to nursing units
- Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.
Manufacturing Associate
Amazon
05.2016 - 08.2016
- Load materials and products into package processing equipment
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Record product, packaging, and order information on specified forms and records
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Obtain, move, and sort products, materials, containers, and orders, using hand tools
- Assemble, line, and pad cartons, carts, and containers, using hand tools.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Made sure that products were produced on time and are of good quality.
Dispatcher
MABRY'S TOWING
03.2016 - 05.2016
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Receive and prepare work orders
- Order supplies or equipment and issue them to personnel
Customer Care Representative
TLK FROUP (COMCAST)
01.2016 - 04.2016
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Negotiate prices or terms of sales or service agreements
- Prepare sales contracts for orders obtained, and submit orders for processing
- Sell service contracts for products
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
Customer Service Representative
FAMILY DOLLAR
06.2015 - 12.2015
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Solicit sales of new or additional services or products.
WAITRESS
Waffle House
06.2015 - 11.2015
- Take orders from patrons for food or beverages
- Prepare checks that itemize and total meal costs and sales taxes
- Collect payments from customers
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Clean tables or counters after patrons have finished dining
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
Education
High School Diploma -
DINWIDDIE SR HIGH SCHOOL
Dinwiddie, VA06.2015
Skills
- First Aid Training
- Problem-Solving
- Safety and Security
- First Aid Certification
- Conflict resolution skills
- Solutions Oriented professional
Certification
- Driver's License, 04/01/17, 04/01/25
- First Aid Certification
- CPR Certification
- DCJS, 02/01/24, 02/01/25
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Correctional Officer
Greensville Correctional Center
04.2019 - Current
Customer Service Representative/ Customer Support
Teleperformance
07.2017 - 07.2018
Food Service Technician
CENTRAL STATE HOSPITAL
10.2016 - 07.2017
Manufacturing Associate
Amazon
05.2016 - 08.2016
Dispatcher
MABRY'S TOWING
03.2016 - 05.2016
Customer Care Representative
TLK FROUP (COMCAST)
01.2016 - 04.2016
Customer Service Representative
FAMILY DOLLAR
06.2015 - 12.2015
WAITRESS
Waffle House
06.2015 - 11.2015
High School Diploma -
DINWIDDIE SR HIGH SCHOOL
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