Shelanita Starks
Duluth,Ga
Summary
Results-driven Leasing Professional with 2 years of experience in residential property management. Expertise in tenant relations, lease administration, and occupancy growth. Skilled in converting prospects into residents through effective communication and customer service, while leveraging operations and marketing knowledge to enhance property visibility and resident experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
CWS Apartments
Dunwoody, Georgia
11.2023 - Current
- Provided exceptional customer service by greeting clients, addressing concerns, showcasing units, and swiftly resolving issues.
- Managed lease agreements, ensuring compliance with company policies and enhancing tenant satisfaction.
- Assisted residents with apartment inquiries and leasing applications.
- Developed targeted marketing strategies that increased tenant inquiries and improved community occupancy.
- Organized resident events to foster community engagement and satisfaction.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Operations Lead
Baily International of Atlanta
Duluth, Ga
03.2021 - 11.2023
- Implemented process improvements to streamline workflows and reduce waste.
- Analyzed operational data to uncover trends and recommend improvements.
- Coordinated logistics for incoming and outgoing shipments effectively.
- Managed inventory levels to maintain optimal stock availability.
- Tracked driver violations using Excel to enhance compliance monitoring.
- Collected fees from drivers to ensure adherence to operational standards.
- Received and directed all incoming drivers for efficient operations.
- Answered incoming calls, delivering appropriate service to clients and drivers.
Service Representative
DFA
Pine Bluff, AR
01.2020 - 12.2020
- Addressed and resolved patron complaints to enhance customer satisfaction
- Provided customer service support at DFA
- Monitored and reported on property employee activities to ensure compliance with standards
- Maintained accurate records of E-Keys and software to support operational efficiency
- Verified jackpot payouts for accuracy
- Document Inventory of Down Machines
- Construct Event Task Tracking Logs
- Machine Shipment Verification
Camp Counselor
Crossgates Fitness Center
Slidell, La
05.2016 - 08.2016
- Coordinated and supervised recreational activities for children and teenagers, fostering a safe and engaging environment.
- Instructed participants on safety techniques and activity requirements, ensuring understanding and compliance for a positive experience.
- Enhanced activity strategies to help users of different ability levels engage in activities.
- Actively listened to children and provided encouragement, enhancing their confidence and participation in activities.
Education
Bachelor of Arts - Visual Arts
Louisiana State University of Alexandria
Alexandria, La05-2019
Associate of Arts - Interior Design
Pearl River Community College
Poplarville, MS05-2017
Skills
- Lease management
- Marketing strategy
- Customer service
- Problem solving
- Team collaboration
- Leasing and sales
- Mac and PC systems
- Presentation software
- Microsoft Word proficiency
- Adobe Photoshop expertise
- Adobe Illustrator skills
- Digital design
Certification
- ASSOCIATES DEGREE/INTERIOR DESIGN, Pearl River Community College, 05/01/17
- CASHIER, 2017
- CASHIER/HOST, 2018
References
- Minerve Eftekhar-Dadkhah, (870) 669-1199, Minerve.Eftekhar-Dadkhah@dfa.arkansas.gov
- E’layzha Bates, (850) 449-6035, ebates@lsua.edu
- Jasmine Johnson, (985) 774-0322, Jassysdezigns@gmail.com
Timeline
Leasing Consultant
CWS Apartments
11.2023 - Current
Operations Lead
Baily International of Atlanta
03.2021 - 11.2023
Service Representative
DFA
01.2020 - 12.2020
Camp Counselor
Crossgates Fitness Center
05.2016 - 08.2016
Bachelor of Arts - Visual Arts
Louisiana State University of Alexandria
Associate of Arts - Interior Design
Pearl River Community College