Shelaya Kilgore
Burnsville,MN
Summary
Professional with solid background in coordination and administration, ready to drive impactful results. Skilled in organizing schedules, managing logistics, and maintaining effective communication channels. Strong emphasis on team collaboration, adaptability, and delivering outcomes. Reliable and flexible, with proficiency in project management, problem-solving, and multitasking.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Care Assistant
All Home Health
Bloomington, Minnesota
10.2025 - Current
- Monitored vital signs and reported changes to nursing staff.
- Supported mobility, transfers, and safe ambulation in patient homes.
- Followed individualized care plans and daily patient care instructions.
- Documented care activities and patient observations in home health records.
- Prepared clean living areas and sanitized patient care equipment.
- Provided companionship and emotional support during home visits.
Third Party Liability Associate
Blue Cross Blue Shield of Minnesota
Eagan, Minnesota
12.2025 - 09.2026
- Reviewed claims records for accuracy and compliance with plan guidelines.
- Processed enrollment changes in Blue Cross Blue Shield of Minnesota systems.
- Documented case details in secure Blue Cross Blue Shield of Minnesota databases.
- Maintained confidentiality while handling sensitive health plan information.
- Supported Blue Cross Blue Shield of Minnesota member inquiries through phone and email.
Assistant Coordinator
Fraser
04.2025 - 08.2025
- Supported planning and coordination of Supported Living program and associated activities.
- Increased participant satisfaction through attentive communication and timely resolution of concerns.
- Promoted a positive work environment through effective communication, teamwork, and problem-solving skills.
- Fostered positive work environment through clear communication, collaboration, and proactive problem-solving.
- Documented program activities, outcomes, and participant progress to inform future planning and enhance program delivery.
Housing Coordinator
Caring Helpful Hands LLC
12.2024 - 04.2025
- Provided ongoing support to clients during their transition into new housing, promoting long-term stability.
- Strengthened community partnerships, expanding access to housing resources and support services.
- Educated clients on budgeting strategies and financial literacy tools, empowering them to maintain stable housing arrangements.
- Facilitated access to affordable housing options through targeted outreach to landlords and property managers.
- Enhanced community partnerships for increased housing resources and support services.
- Negotiated rental agreements for clients, ensuring safe and affordable living situations.
Claims Examiner
Sedgwick
11.2020 - 11.2024
- Built credibility with claimants through consistent demonstration of empathy, integrity, and professionalism during claims process.
- Collaborated with medical professionals to obtain accurate assessments of claimant''s disability status for informed decision making.
- Collaborated with medical professionals to obtain accurate assessments of claimant's disability status for informed decision making.
- Evaluated and interpreted state and federal regulations to ensure compliance in the handling of all disability claims.
- Conducted thorough investigations into each case, ensuring eligibility for benefits based on objective evidence and established criteria.
- Participated in continuous training programs to stay current on industry trends, best practices, and regulatory changes impacting disability claims management.
Certified Nursing Assistant
Fairview Ridges Hospital
11.2023 - 05.2024
- Provided high-quality personal care services including bathing, grooming, dressing, and feeding.
- Monitored vital signs and promptly reported changes, ensuring timely nursing interventions.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation in electronic systems.
- Trained new staff in patient assistance best practices, enhancing quality of care.
- Advocated for patient needs, resulting in increased satisfaction and better care quality.
- Trained new staff on best practices for patient assistance and care techniques.
Customer Service Trainer
TCK INSURANCE
03.2019 - 10.2023
- Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.
- Maintained high employee engagement during training by incorporating interactive activities and group discussions into each session.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Collaborated with trainers to adapt best practices and share insights, enhancing cohesiveness and effectiveness of the training program.
- Evaluated effectiveness of training methods and adjusted to align with company objectives and goals.
- Developed a thorough understanding of company products and services to provide accurate information during training sessions.
- Evaluated the effectiveness of current training methods and made adjustments to better align with company objectives.
Education
High School Diploma -
Minnesota Online High School
Minneapolis, MNSkills
- Patient care techniques
- Communication skills
- Healthcare documentation
- Electronic health records
- Care coordination
- Case management
- Attention to detail
- Problem solving
- Effective communication
- Patient care
Certification
- CNA - Certified Nurse Assistant
- BLS-Basic Life Support
Timeline
Third Party Liability Associate
Blue Cross Blue Shield of Minnesota
12.2025 - 09.2026
Patient Care Assistant
All Home Health
10.2025 - Current
Assistant Coordinator
Fraser
04.2025 - 08.2025
Housing Coordinator
Caring Helpful Hands LLC
12.2024 - 04.2025
Certified Nursing Assistant
Fairview Ridges Hospital
11.2023 - 05.2024
Claims Examiner
Sedgwick
11.2020 - 11.2024
Customer Service Trainer
TCK INSURANCE
03.2019 - 10.2023
High School Diploma -
Minnesota Online High School