Shelba Best
Charlotte,NC
Summary
Caring, empathetic Nurse with 16+ years of experience in challenging settings. Exceptionally talented at building rapport with diverse groups to encourage honesty and growth in recovery from substance abuse. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
Certification
3
3
years of post-secondary education
Work History
Substance Abuse Nurse
New Season Metro Treatment Center
Gastonia , NC
01.2019 - Current
- Administers prescribed medications to over 100 patients daily with history of addiction and substance abuse.
- Monitors patient behaviors prior to dosing and their reactions after administering medications.
- Communicates with treatment team members to plan, implement and enhance treatment strategies.
- Updates clinical supervisors with accurate and detailed clinical documentation.
- Facilitates conflict resolution and crisis intervention by redirecting negative behaviors in hopes of improving patients' coping abilities.
- Sustains quality standards by upholding internal and industry best practices.
- Resolves problems while improving operations and providing exceptional service.
Customer Service Representative (Oncology)
CareCore National
Bluffton, SC
06.2014 - 06.2019
- Responded to customer requests for Oncology products, services and company information. (Remote position)
- Met customer call guidelines for service levels, handle time and productivity with average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Nursing Certificate - Practical Nursing
Isabella Graham Hart School of Nursing
Rochester, NY 08.2004 - 06.2005
Associate of Applied Science - Business Administration
Bryant And Stratton College
Rochester, NY 2002.05 - 2004.05
Skills
- Clinical Judgment and Documentation
- Conflict and Complaint Resolution
- Interdisciplinary Team Collaboration
- Analytical and Critical Thinking
- Administrative and Clerical support
- Professional telephone demeanor
- Venipuncture and specimen collection
Certification
- Licensed Practical Nurse - 2005
- Registered Pharmacy Technician 2022
Timeline
Substance Abuse Nurse
New Season Metro Treatment Center
01.2019 - Current
Customer Service Representative (Oncology)
CareCore National
06.2014 - 06.2019
Nursing Certificate - Practical Nursing
Isabella Graham Hart School of Nursing
08.2004 - 06.2005
Associate of Applied Science - Business Administration
Bryant And Stratton College
2002.05 - 2004.05
- Licensed Practical Nurse - 2005 to present
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