Shelbey Breazeale
Albany,LA
Summary
Dynamic and results-oriented professional with a proven track record at Regal Credit Corp., adept in loan processing and customer service. Excelled in enhancing customer satisfaction through expert guidance on loan products and maintaining confidentiality. Skilled in Microsoft Office and possesses strong problem-solving abilities. Demonstrated leadership and communication skills, significantly improving team performance and client relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loan Officer
Regal Credit Corp.
06.2009 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Assistant Manager
Regional Finance
04.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Loan Officer
Standard Financial of Louisiana, LLC.
08.2023 - 01.2024
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Patient Access Representative
Lane Regional Medical Center
04.2013 - 12.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Baton Rouge Community College
Baton Rouge, LASkills
-Willing to learn and succeed, versatile problem solving skills, and welcome a challenge
-Inquisitive and motivational
-Microsoft word, excel, powerpoint, typing
-Loan processing, collections, accounting/analysis skills, sales, office/leadership skills, customer service, cash handling, data entry, communication skills
-Vital signs, venipuncture, medical terminology, IV therapy, patent service
Certification
Louisiana Insurance License
Timeline
Assistant Manager
Regional Finance
04.2024 - 10.2024
Loan Officer
Standard Financial of Louisiana, LLC.
08.2023 - 01.2024
Patient Access Representative
Lane Regional Medical Center
04.2013 - 12.2018
Loan Officer
Regal Credit Corp.
06.2009 - Current
Baton Rouge Community College
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