Crystal Faye Schlechta
Columbia,MO
Summary
Accomplished leader specializing in sales management, with a strong track record of enhancing client relationships. Notable achievements include driving team performance and increasing client satisfaction through strategic planning and effective coaching. Expert in navigating industry regulations to deliver top-tier service and operational excellence. Aiming to leverage these skills to further enhance organizational success.
Overview
9
9
years of professional experience
Work History
Loan Officer
Veterans United Home Loans
Columbia, MO
01.2022 - Current
- Ensured adherence to all workplace procedures, regulations, and laws.
- Cultivates lasting client connections, contributing to favorable reviews.
- Offers mentorship and support, ensuring achievement of goals.
- Increased team efficiency by educating staff on industry best practices.
- Provided expert guidance on mortgage solutions, aligning with client needs and financial goals.
- Fostered long-term relationships through effective interaction with key business stakeholders.
- Provided timely updates on market and regulatory shifts for strategic alignment.
- Employs negotiation skills to ensure successful loan transactions, resolving client issues effectively.
Team Lead/Manager of Production
Veterans United Realty
Columbia, MO
01.2020 - 01.2022
- Delivered targeted coaching and detailed performance reviews to address development areas.
- Led by example to guide and motivate team efforts.
- Tracked team performance metrics and presented data to leadership.
- Fostered collaborative relationships among team members to enhance workplace harmony.
- Cultivated strong rapport with colleagues and supervisors.
- Addressed and managed customer concerns swiftly, maintaining satisfaction levels.
District Manager
Milan Laser Hair Removal
Columbia, MO
01.2018 - 01.2020
- Monitored operations across 9 locations to maintain high-quality standards.
- Optimized processes to enhance team efficiency and meet schedules.
- Built a strong leadership pipeline by identifying, training, and promoting top talent.
- Conducted weekly meetings to develop strategies for overcoming sales obstacles.
- Crafted strategies aimed at enhancing operational efficiency.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
Operations Manager
Dillard's
Jacksonville, FL
01.2016 - 12.2017
- Oversaw workforce of over 200 employees, enhancing operational efficiency through strategic leadership.
- Increased gross margins for various private label brands.
- Successfully managed operations, sales, finance, human resources, safety and compliance within matrix structure.
- Participated in the recruitment, selection, and onboarding of new personnel.
- Assisted senior leadership in executive decision-making by generating daily reports.
Education
Business Administration and Management -
Stephens College and Columbia College
Columbia, MO02.2025
Skills
- Versatile Skillset
- Strong Verbal and Written Skills
- Business administration
- Performance evaluations
- Staff education and training
- KPI tracking
- Territory and account management
- Strategic planning and execution
- Financial analysis aptitude
- Customer-Centric Attitude
Additional Information
Additional work experience details are available upon request.
References
References available upon request.
Timeline
Loan Officer
Veterans United Home Loans
01.2022 - Current
Team Lead/Manager of Production
Veterans United Realty
01.2020 - 01.2022
District Manager
Milan Laser Hair Removal
01.2018 - 01.2020
Operations Manager
Dillard's
01.2016 - 12.2017
Business Administration and Management -
Stephens College and Columbia College
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