Shelbi Sims
Store Manager
Lakeland,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Store Manager
Rocket Fizz
Lakeland, Florida
06.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL 08.2006 - 06.2010
Associate of Arts - General Studies/History
Polk State College
Lakeland 08.2010 - 05.2013
Bachelor of Arts - Marketing
Saint Leo University
Saint Leo, FL 08.2021 - Current
Bachelor of Arts - Accounting
Saint Leo University
Saint Leo, FL 01.2022 - Current
Skills
Relationship building and management
Bank deposit procedures
Sales expertise
Customer Relations
Operations
POS systems
Merchandising
Goals and performance
Store displays
Training and mentoring
Timeline
Bachelor of Arts - Accounting
Saint Leo University
01.2022 - Current
Bachelor of Arts - Marketing
Saint Leo University
08.2021 - Current
Store Manager
Rocket Fizz
06.2014 - Current
Associate of Arts - General Studies/History
Polk State College
08.2010 - 05.2013
High School Diploma -
Lake Gibson Senior High School
08.2006 - 06.2010