Shelbi Sims

Store Manager

Rocket Fizz

Lakeland, Florida

06.2014 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Completed point of sale opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reported issues to higher management with great detail.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mitigated business risks by working closely with staff members and assessing performance.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.