Shelbi Watson
Fort Worth
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
IMT Lead Analyst
Express Scripts, Cigna
08.2023 - Current
- Analyzed data trends to support strategic decision-making initiatives.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Developed comprehensive reports to communicate findings and insights.
- Led projects focused on improving operational processes and effectiveness.
- Facilitated training sessions for junior analysts on analytical tools.
- Established procedures for collecting, analyzing, interpreting, and reporting data.
- Managed stakeholder communications for project updates and feedback.
Quality Review and Audit Lead Analyst
Express Scripts, Cigna
04.2021 - 08.2023
- Support our Business Partners by managing ticket that represent errors made as part of our enterprise process by defining a problem statement, root cause, and preventative measure for ESI caused errors.
- Utilize the Service Reliability framework to identify error source, root cause and preventative measures for service failures that affect client and members.
- Work with cross-functional business partners to collect and record issue details, ensuring accurate data is available to drive continuous improvements.
- Facilitate the resolution of complex service failures.
- Prioritize daily workload to meet Department SLAs.
IMT Business Analyst (Contractor)
Express Scripts, Cigna
07.2020 - 04.2021
- Manage Issue Management Tickets submitted on behalf of internal resources as well as clients and patients.
- Coordinate with multiple organizations on next steps for tickets to stay moving.
- Organize and lead meeting for escalated issues as an IMT Facilitator.
PE Teacher/ Head Softball Coach
Alvord Independent School District
Alvord
08.2016 - 12.2019
- Using the T.E.K.S, instructed all levels of Physical Education.
- Managed equipment inventory ensuring availability for all classes.
- Fostered a positive environment promoting respect and sportsmanship among students.
- Instructed students in classroom settings on specific exercises, team sports concept and overall safety to avoid injuries.
- Developed and implemented creative physical education activities to engage students in a variety of sports, games, and fitness exercises.
- Created lesson plans that incorporated health topics such as nutrition and injury prevention into physical activity lessons.
- Facilitated communication between parents, teachers, administrators, coaches, and other stakeholders involved in physical education programs.
- Monitored student progress throughout the school year and provided support where needed.
Education
Bachelor of Science - Kinesiology, General Business
Sam Houston State University
Huntsville, TX 08.2009 - 01/2013
Skills
- Data analysis
- Process improvement
- Cross-functional collaboration
- Training facilitation
- Effective communication
- Dashboard creation
- Data governance
- Report generation
- Training and mentoring
- Data quality management
Timeline
IMT Lead Analyst
Express Scripts, Cigna
08.2023 - Current
Quality Review and Audit Lead Analyst
Express Scripts, Cigna
04.2021 - 08.2023
IMT Business Analyst (Contractor)
Express Scripts, Cigna
07.2020 - 04.2021
PE Teacher/ Head Softball Coach
Alvord Independent School District
08.2016 - 12.2019
Bachelor of Science - Kinesiology, General Business
Sam Houston State University
08.2009 - 01/2013