Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelbia Herbig

New Britain,CT

Summary

Highly motivated and committed professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented, hardworking, passionate job seeker looking to secure an entry-level Medical Assistant position.

Overview

3
3
years of professional experience
1
1
Certification

Work History

In-Center Hemodialysis Patient Care Technician

Davita
01.2024 - Current
  • Followed Infection control standards/Aseptic technique
  • Listen, look, and feel patient access before cannulation
  • Performed routine quality control and safety checks on all equipment.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis for patient comfort
  • Measured and recorded 5-9 patients' pre-dialysis and post-dialysis vital statistics.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Maintained accurate patient charts and medical records.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.

Customer Service Representative

Planet Home Lending
07.2021 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of 50-100 customer calls with minimal wait times.
  • Actively listened to customers and handled concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Customer Service Coordinator

Soma Technology
01.2023 - 03.2023
  • Processed phone/email orders
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Explained charges, fees, terms of sales, and service agreements to over 20-30 customers daily.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and reviewed invoices to confirm accuracy.
  • Kept accurate records to document customer service actions and discussions.

Education

Some College (No Degree) -

Middlesex Community College - CNA
Middletown, CT

Medical Assistant (Diploma) -

Lincoln Technical Institute
New Britain, CT
03.2024

Skills

  • Patient Charting
  • Cannulation
  • Critical thinking abilities
  • Dialysis treatment
  • Biohazardous waste disposal
  • Telephone Techniques
  • Electronic Medical Records (EMR)
  • Lab Testing
  • Sterilization/Aseptic Technique
  • Urinalysis
  • Phlebotomy
  • Direct Patient Care
  • Specimen handling
  • Patient Observation
  • Infection control protocols
  • Documentation accuracy
  • Measuring vital signs
  • Blood sample collection

Certification

  • CPR, New Britain, CT
  • BLS, New Britain, CT

Timeline

In-Center Hemodialysis Patient Care Technician

Davita
01.2024 - Current

Customer Service Coordinator

Soma Technology
01.2023 - 03.2023

Customer Service Representative

Planet Home Lending
07.2021 - 12.2023

Some College (No Degree) -

Middlesex Community College - CNA

Medical Assistant (Diploma) -

Lincoln Technical Institute

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Shelbia Herbig