Shelbie De Dufour
Driftwood,Texas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Customer Sales Associate
Albion Fit
05.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Receptionist
Westgate Pet And Bird Hospital
08.2020 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Arts - Corporate Communications
Baylor University
Waco, TX05.2025
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05.2021
Skills
- Continuous Improvement
- Carrier Relations
- Verbal Communication
- Problem Resolution
- Sales Contracts
- Project Management
- Scheduling Management
- Microsoft Excel
Certification
Microsoft Excel Certification
Timeline
Retail Customer Sales Associate
Albion Fit
05.2022 - 01.2023
Front Desk Receptionist
Westgate Pet And Bird Hospital
08.2020 - 06.2021
Bachelor of Arts - Corporate Communications
Baylor University
High School Diploma -
Dripping Springs High School
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