Shelbie Huth
Port o Connor,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Kennel Tech / Technician
Rockport Vet Clinic
11.2024 - 12.2025
- Provided daily care and feeding for animals, ensuring proper nutrition and health monitoring.
- Maintained cleanliness of kennel facilities, adhering to safety and hygiene protocols.
- Assisted veterinarians during examinations, facilitating smooth workflow and animal handling.
- Observed animal behavior, reporting any changes or concerns to veterinary staff promptly.
- Answered phone calls and sent out lab work.
- Engaged with pet owners, providing information on care practices and services offered.
- Kept up with inventory and stocking.
Customer Service Representative / Key Holder
D-Bat
01.2024 - 08.2024
- Resolved customer inquiries to ensure satisfaction and enhance service quality.
- Handled customer inquiries and sales transactions, including ringing up purchases and processing payments
- Answered phone calls and managed customer appointments and bookings.
- Responsible for inventory management and restocking items as needed.
- Held keyholder responsibilities, ensuring the security of the premises.
- Handled escalated issues effectively to uphold company reputation and client trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bartender /Head Cashier
Beneath the Oaks Winery / Family
09.2021 - 11.2023
- Crafted specialty cocktails and wine pairings, enhancing guest experiences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on beverage preparation techniques and customer service standards.
- Developed seasonal drink menus to align with winery offerings and trends.
- Prepared food and drinks to guest during various events and regular business hours.
- Managed the cash register, closing out daily sales and ensuring accuracy.
- Assisted with cleaning and organizing the venue after events and shifts.
Bookkeeping Services
Family Business
01.2019 - 06.2021
- Contributed to the overall success of the firm by consistently meeting and exceeding performance expectations in tax preparation and bookkeeping services.
- Delivered informative seminars to educate potential clients about available products and services offered by the branch.
- Worked with customers personal information and assisted with work scheduling and partner communications.
- Worked at front desk and was in charge of the office's operations and paperwork.
- managed calendars and schedules.
- Assisted the owner in all aspects of the business.
Education
High School Diploma -
Victoria East Highschool
Victoria, TX05-2022
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Team leadership
- Time management
- Decision-making
- Customer service
- Goal setting
- Problem-solving
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
Timeline
Kennel Tech / Technician
Rockport Vet Clinic
11.2024 - 12.2025
Customer Service Representative / Key Holder
D-Bat
01.2024 - 08.2024
Bartender /Head Cashier
Beneath the Oaks Winery / Family
09.2021 - 11.2023
Bookkeeping Services
Family Business
01.2019 - 06.2021
High School Diploma -
Victoria East Highschool